December 17, 2010

Java error with bank card payement

Problem: Neuspjela instalacija PBZ banke

Copy websectech.dll from PC that works ok to

December 15, 2010

HP 2015 missing drivers during instal

Problem: Downloaded drivers or instalation from CD are not enough to complete printer installation

From the HP2015 CD, unzip hppcps04 (CD:\Drivers\Win2000_XP) file to hard disk
and browse missing files there to complete the installation.

December 08, 2010

Adobe Photoshop is freezing during start-up

Problem: Photoshop freeze only at a specific user, with others iz starts ok

It helped to find photoshop settings folder inside user profile and to delete it.

C:\Documents and Settings\username\Application Data\Adobe\Photoshop\x.0

Adobe Photoshop x.0 Settings

x=installed number

December 02, 2010

File menu is missing in Outlook

Problem: Reset toolbar didn't help

Delete Outcmd.dat and restart Outlook.
c - documents and settings - username - Application data - Microsoft - Outlook

November 25, 2010

Format date after merge

Problem: User wants european date format in Word after merging data date from an Excel document

Although regional settings are all set for local date format (date-month-year), after merge command, it appears in US format ie month - date - year.

Righ click Edit Fields
Field Codes
add this text to command already present:
\@ "d.M.YYYY"

If month appears as 00, original data for (stored in excel for example) date should be formated with *

DATUG is user defined field name.

Use ALT+F9 if data suddenly stops to merge, it is used to show format command from Field Codes.

November 22, 2010

A6R-5098 hangs at boot

Problem: Laptop freezes during start-up, BIOS or CD/DVD can't be accessed

Solution is to remove HDD, connect it via adapter to working PC,
Control panel - Administrative Tools - Computer managment -
Storage - Disk manager - Delete, reformat disk.
It had 2 partitions
which were created during Windows 7 instalation.
They are the cause of this problem,
which appears falsely at first as invalid MBO, HDD or BIOS.

Printer can't be installed on Windows7

Problem: Printers Canon Xerox 8550 and HP Laserjet 2015 refuse to instal via network on W7

Solution is to instal it locally
and then Add Port from Devices and Printers.
Enter information the same as on Windows XP
for example
ip adress

Drivers for HP2015 are used for Windows Vista, since HP offers only universal printer driver - which doesn't work via network - with shared printer on XP pc.

November 12, 2010

Prevent Duplicate Entries in Excel formulae

Problem: Duplicate entries Excel formula is not working

Proposed formula found on google is not working; =COUNTIF($A$1:$A$50,A1)=1

the correct one is this, with ";" instead of ","

Data - Validation
Allow: Custom

for whole sheet

for C column only

Error alert
enter you own error message

November 11, 2010

Unable to establish a connection with the activation server.

Problem: 32777 error during validation XP

This helped, thanx to Kiki;

IE, or Control panel - Internet Options,
Internet Properties:
Security - Local intranet - Custom level
Reset to: Low -

Trusted sites, add:

I guess this might help with various Microsoft update problems as well?

October 27, 2010

Samsung ML-2851N prints blank pages randomly

Problem: Blank pages instead of documents started to appear after changing it's toner

The same documents print ok a few times and then randomly it prints as blank page(s).

Problem was resolved by replacing the toner from the same type of printer.
And furthermore, the toner worked OK on that other printer.
Reinstaling drivers from Samsung official download didn't help, neither restarting PC nor printer.
All toners are original Samsung toners.

October 20, 2010

Windows Security Center

Problem: Security center can't be accessed

in run - services.msc, it can be disabled.
Automatic updates also can be managed in services as well.

"A network cable is unplugged"

Problem: Cable is ok, another network card is inserted, and no network

DLink Green ethernet switch was to blame.
Once plugged into another switch, it worked ok.

October 19, 2010

Microphone in Skype is not working

Problem: User can't be heard in skype

Cam with mic was used. And cam has microphone integrated.

Skype - Tools - Options - Audio settings -
from Microphone drop-down menu select
the other device, for example Audio device

After forwarding mail, all Words are blank

Problem: When clicking forward mail, there is an error message and all Words start to be blank

Error is:
Word is unavailable, not installed, or is not the same version as Outlook

Solution is:
Microsoft Outlook 2003 - Tools - Options - Mail format - Message format

Use Microsoft Office Word 2003 to edit

Outlook is not showing pictures

Problem: Security settings are changed as advised for this problem, still no picture in mail

Software - Microsoft - Office - 11.0 (or 8) - Outlook - Security


(it will recreate itself afterwards)

September 17, 2010

Access denied to drive C - Vista

Problem: Copy, paste, device manager do not work, there is error message  not allowing it

Even though administrator is logged in.
Solution is here:

There is a program Take Ownership, which after is run allows administrator to right click drive C and replace in Security tab current owner (which was nobody) into administrator:

August 03, 2010

Canon MF4150 prints continously same file

Problem: After file is printed, there is an error at display

Error states that paper is incorrect, and system monitor key can be used to cancel document,
system monitor key is left from the display, first in the row.

In printer settings, page size must be A4 selected. It was letter before, which was the cause of same file printing in the loop problem.

July 27, 2010

Hyperlink doesn't work in Excel

Problem: There is an error message when clicking hyperlink

Internet explorer wasn't default browser.

Internet Properties
Programs - Make default

July 14, 2010

Classic view style

Problem: Classic view in Control panel can't be set

Start - Run - gpedit.msc

Local Computer Policy - User Configuration -
Administrative Templates
Control Panel
Force classic Control Panel = enabled

Text Services and Input Languages can't save changes

Problem: Regional settings are not saved, IE reports error for search provider

The user was created as "Temp" in documents and settings.
Once the new profile was created, keyboard settings were saved and IE worked ok.
Creating the new profile is the only advice on the net for saving keyboard settings,
tweaks didn't help.

June 30, 2010

Network scanner is not accessible

Problem: Some users cannot ping and access status to network scanner (iR3300)

The cause of problem was network switch - once it was restarted (unplugged from the power and re-plugged) it worked ok. Scanner and the other user are connected to the switch. PC which was not connected to the switch worked with scanner OK the whole time.

June 24, 2010

Asus PC keeps freezing

Problem: Windows freeze frequently during start-up, during work and always on shutdown

The cause was audio driver
and enabled settings in BIOS for:

Onboard devices configuration
Azalia Controller

May 25, 2010

Acer Aspire 5738Z Wireless driver

Problem: Drivers on Acer web site do not work

This web helped:

May 17, 2010

PC hangs during reinstaling Windows XP

Problem: Windows stay at 32 minutes during network installation

Following advice for "XP hangs during reinstal" from the google, as adviced there network was disabled on laptop,
however Windows still stayed hanging at 32 minutes-

so after other interfaces were disabled in BIOS, it passed 32 minutes and finished the installation!
BIOS settings for disabling interfaces were hidden under: Security -

I/O Interface Security:
Modem interface - locked
Lan network - locked
CardBus 1394 Interface - locked.

After entering into Windows, inspecting into system hardware shown possible reason for hanging at reinstal - was that user has disabled 1394 Net Adapter.

April 28, 2010

The resource file version does not match the version

Problem: After reinstalling HDD, there is an error "SfManRes.dll" with Symantec Endpoint

Reinstalling the SEP software didn't help.
Folders in Program files Symantec and Symantec Endpoint should be removed first - Windows doesn't allow it to delete it, so renaming it first - and then reinstalling the Symantec Endpoint Protection software helped to remove the error.

April 22, 2010

Upon opening Office 2007 document, there is an error "file not available"

Problem: File saved as word or excel cannot be opened

ESET antivirus program was overdue and unlicenced -
unistal ESET
and office works ok.

Vodafone error

Problem: No device,RAS error, no modem

Installing new sofware for Vodafone made laptop to recognize device. However, modem driver was installed under USB devices and not under modem slots in Device manager, which made it to report RAS errors 680, 633.
This web helped:

Manually unistalling USB from Device manager and forcing it to search for new hardware finally made it to instal the card as modem in Device manager. After that, under Network connection - Dial up, it should be manually set to use modem driver for Vodafone. And finally, after the internal modem was disabled, Vodafone started to work.

April 21, 2010

Missing or corrupt NTFS.sys

Problem: Suggested fix via CD repair don't work, it reports setup error

It was problem with invalid memory. Once replaced, it booted ok.

April 15, 2010

Samsung ML-2551 is making loud noise

Problem: After dusting off toner, laser printer doesn't print and it rumbles

User used non original toner and toner poweder sifted inside. After dusting it off, printer do not work -
because particles got inside, on gum roller - and it should be cleaned with soft paper tissue.
If the printer is left to cool - particles won't be easily cleaned. And if it's cleaned immediately, it will be too hot - one should be careful when touching inside parts.
Front door can be removed by pulling it up. Then after the small single screw is unscrewd, roller is accesable by simply shifting the front cover (third picture).

April 14, 2010

IPSec error in Event viewer

Problem: IPSec cannot be started in services

This helped:

Click Start, click Run, type regedit, and then click OK.

In Registry Editor, locate and then click the following subkey: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\IPsec\Policy\Local.

On the Edit menu, click Delete.
(on this PC IPsec was deleted)

Click Yes to confirm that you want to delete the subkey

Click Start, click Run, type regsvr32 polstore.dll, and then click OK.

April 13, 2010

Word is not showing menu

Problem: No menu in Office 2003

This helped:

C:\Documents and Settings\user\Application Data\Microsoft\Templates

Other users had menu in word, only this one didn't.
There were various dot documents in Templates folder, was copied from user which had menu.

April 09, 2010

How to open AWD file

Problem: Photoshop, Artweaver, ACD see, SeeFax pro doesn't open AWD

Polybytes PolyView works!
However, after instal:

Open -
Files of type
instead of Most files,
choose AWD - Microsoft FAX

April 08, 2010

Deduct percentages in excel

Problem: How to deduct 3% or 10% as formulae in Excel?

is for minus 10 percent

is for minus 3 percent

Excel refuses to copy sheet

Problem: There are various formulae and naming errors while copying/moving sheet

Just select whole sheet (top left angle), copy
and paste into new one.

March 30, 2010

XP Service pack 3 - access denied

Problem: During instalation of SP3, it reports an error

This web helped:

3rd solution:

1. instal Subinacl.exe

2. save as Reset.cmd :

cd /d "%ProgramFiles%\Windows Resource Kits\Tools"
subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f /grant=system=f
subinacl /subdirectories %SystemDrive% /grant=administrators=f /grant=system=f
subinacl /subdirectories %windir%\*.* /grant=administrators=f /grant=system=f
secedit /configure /cfg %windir%\inf\defltbase.inf /db defltbase.sdb /verbose


After running it, Service pack passed however it froze on deleting/cleaning temp files.
Even though it didn't finish, it was installed ok.

March 26, 2010

Word - Insert Contents

Problem: Indexing doesn't work with Heading option

Select the text you wish to appear in Table of Contents
Press SHIFT ALT O (letter "o")

Select number 1 in Level for main heading, sub headings as 2 etc.

After selecting all headings, it is necessary for them to appear in Table of Contents to:

Insert - reference-
Index and Tables
Table of Contents
in Table of contents remove
Styles and outline,
Table entry fields

March 25, 2010

Unknown drivers on Lenovo SL500 for Windows7

Problem: Lenovo driver page do not list Base System Device drivers on drivers list

Unknown driver on Lenovo ThinkPad SL500,  2746-E5G was Ricoh SD/MMC Host Controller
and Memory stick Bus Adapter,
they can be found on separate web page from the driver list:

Also, installation will not be enough,
exe file (6ax102ww) should be unpacked (right-click on exe file and unzipp or unrar) and via Device manager search for drivers in subfolders:
MS and SDMMC because with selected option to search subfolders - windows will report that there are no drivers available!
User must point to exact location for the drivers.

Print spooler keeps stopping

Problem: Immediately after log in, printer becomes unavailable with spool error

This web helped:

Lexmark driver was installed before, it was old driver - once it was removed, error disappeared.
Start - Settings - Printers-
File - Server properties - Drivers -

remove old printer drivers

March 22, 2010

Remote Desktop reports error when connecting

Problem: Remote Desktop is working fine from PC but connecting to it doesn't pass

Terminal Services was disabled -

it should be Automatic - Started (or Manual)

Computer browser

Problem: Enabling Computer browsing doesn't work

It reports Error 1068 - dependecies-
but it doesn't say what service it depends on.

It depends upon "Server" service
It should be Started - Automatic,

then start Computer browsing service

February 24, 2010

Asus V6x00va hangs and freeze

Problem: After reinstall, it freezes again

Solution - change keyboard,

F1 was pressed and Windows opened Help as a process without showing it, more than 300 times thus burdened windows. In Safe mode, Help windows appeared, task manager also uncovered process list, revealing the cause of freezing.

February 09, 2010

Right-to-left text direction in Word

Problem: How to replace Arab direction in word with left-to-right text in Word 2003

Select text,
Format - Paragraph

General - Alignementchoose Left  (instead of Right)

February 05, 2010

Delete protected file in Vista

Problem: Unlocker, Starter, safe mode option, Microsoft Security etc can't delete protected virus file

As seen in picture, MSE says that it has removed the virus, however it is still there.

When booting Vista, press F8

and choose Repair Windows (top option)
and in Command Prompt it is possible to rename or delete a file which was identified as virus.

February 04, 2010

Vodafone Mobile Connect - Device not present

Problem: Vodafone Mobile Connect Lite Huawei find no device

This error was on two PCs.
On one pc this helped:

Run - cmd:
Type  cd %windir%\system32
type regsvr32 vbscript.dll into the Command Prompt and hit Enter

On another it didn't help
but there was another software Tele 2 Mobile - after deinstall, Vodafone started to work.
However user said that Tele2 and Vodafone worked fine, which means that  vbscript.dll trick might helped and also this: 
to reinstal software
to remove it and install the newest version
(9.4 version as opposed to 9.3)
and to remove modems which were marked as not "present" (in Control panel - Phone and Modem).

After Tele 2 software was removed, and PC restarted - it complained that it can't find drivers for Vodafone data etc.
Drivers are in Program files, in Vodafone folder, under drivers folder - it should be stated so during installation of drivers because for some reason it doesn't know where it's own drivers are.

February 02, 2010

No display after BIOS

Problem: There is no picture after POST

Changing monitors, graphic card didn't help, neither to repair windows.

It helped to back up data (with ERD Commander cd disk),
and then to format. Obviously, Windows was the problem and even restore to defaults ie repair didn't solved the problem.

January 22, 2010

Disable copy/paste in Word

Problem: User wants to forbid select-copy-paste function in Word

Tools - Protect document -
at number 2 select
Allow only this type of editing in the document:

Filling in forms

Yes,Start Enforcing Protection

(+ enter password)

Web n' walk - internet connections stops to respond

Problem: Web n walk connection and internet works, however after a minute, there is no internet, but connection is still on

There was a Trojan-
Trojan Downloader: Win32/Bredolab.AA

Microsoft Security Essentials detected it but

Super antispyware found it and removed it from start-up

Word bolds everything

Problem: When user click to bold text, everything turns to be bolded

This web helped:
1. Format | Styles and Formatting

2. Select the style you’re using (presumably Normal) in the task pane

3. Modify

4. In the Modify Style dialog, clear the check box for “Automatically update.

5. Check the box for “Add to template.”

6. OK

January 14, 2010

After reinstal, Windows hangs at activation

Problem: After clicking OK at this error message, nothing happens, Windows hangs at background screen

Error messages states:
Windows Product Activation
A problem has prevented Windows from accurately checking the status of the license for this computer. To proceed your copy of Windows must be activated with Microsoft.
Do you want to activate Windows now?

Problem was network switch which works fine with other PCs, however with this one it was not operative even though it looks like everything's ok with network (blinking at network card, connecting another PC). Windows do not offer user to see network status on PC, or workaround with this message (by unplugging network cable) thus user can't see that network card reports error because drivers list is unavailable. It seems that the card had problem with network speed in relation with the switch.

It was solved by simply connecting PC to another network switch.

January 08, 2010

Service pack 2 can't be installed

Problem: "The product key used to install Microsoft Windows may not be valid"

Place Windows CD with SP2 to boot and re-install Windows but without formating it!

It may report missing drivers' files but it will work nevertheless when it finish.