October 07, 2017

Research pane keeps popping up when you click anywhere on Word document

Problem: Can't get rid of Research pane in Word

Tip from MS forum helped; press ALT R  R
(yes, that is double R)

All Word toolbars will appear activated (display shortcuts), but annoying pane is removed this way.

July 12, 2015

ProgDVB doesn't show subtitles

Problem: Icon for subtitles is turned on, yet there are no subtitles displayed

Numerical values for subtitles display are set to low.

To correct this, go to:
Settings - options -Subtitles & OSD -
button under Subtitles -
values should be something like this:
5 - 399 - 633 - 150

See the pic below and notice a black border surrounding the example text for subtitles.
Black border must cover all text inside, otherwise it won't be shown.

With TV5 Monde and African, Indian TV now equipped with English subtitles, Rai TV with Italian for learners,etc etc.. it would be shame not to take use of subtitles and see the satellite TV world in full.

December 13, 2013

Partial print of PDF document

Problem: Only part of PDF document is printed although it's A4

In print option, "Choose paper source by PDF page size" should be unchecked.

November 29, 2013

Excel 2010 crashes when a box above the cells is clicked

Problem: Excel has "not responding" error when check/text box is clicked

I opened that same document in Libre office, saved it, then when it's opened again as Microsoft Office-
the box was gone by itself, and no more crashes.

October 27, 2013

Printed documents turns out as distorted hard copy

Problem: Printed documents are only fragments of original sent document, they turn out to be partly printed,  magnified and distorted in hard copy

Problem was in printer settings for paper size/Orientation -
it was set to print in landscape even though the document was in portrait.

September 24, 2013

Sum values only those which are not hidden

Problem: Sum function sums all values, even though some are not visible (hidden) in Excel

How to sum only visible values - not to include hidden ones -
the instructions for Excel says to use SUBTOTAL instead of SUM and number 9 or 109 in front of the range, like this;


In Croatian system this doesn't work,
there should be ; instead of ,
and number 109;

=SUBTOTAL(109; A1:A5)

August 20, 2013

Adobe Flash can't be installed

Problem: Adobe Flash installation hangs in Task manager

Some web sites suggest this is due to antivirus/malware software. The PC with this problem didn't have any antivirus/malware software at all.

Solution was to download and run full Adobe Flash installation:


August 19, 2013

Remote desktop shortcut

Problem: How to quickly open Remote Desktop Connection

Windows button + R
mstsc - OK

August 13, 2013

Excel 2003-2007-2010 crashes when opening up

Problem: Excel document opens only after recovery

This problem is connected with previous post:

The same solution helped - in registry:

was to 3, it should be 0:

LoadBehavior from 3 to 0

Excel works fine when opening as new document, however if old documents are opened - they crash immediately.

August 12, 2013

Problem: Excel cannot be added through Object option in Word

There is an error:

"The program used to create this object is Excel. That program is either not installed on your computer or is not responding. To edit this object, intall Excel or ensure that any dialog boxes in Excel are closed."

 Excel document was opened - once it was closed, it could be inserted into Word as Object (no dialog boxes as suggested).

August 02, 2013

Drivers for Panasonic s3065c

Problem: Where to find Windows 7 64-bit drivers for Panasonic scanner s3065c?


RTIV and basic drivers are enough:

July 15, 2013

This command is not available in a shared workbook.

Problem: Copy - paste image is not allowed in Excel 2003

Also, at the name of document, there is [Shared] label,

To remove it and thus allow copy-paste:
Tools - Share Workbook - remove check box 'Allow changes..'- confirm with yes.

July 11, 2013

An extension failed to initialize

Problem: This error occurs when opening Outlook 2003

extended.dat must be renamed into extended.old

File is in this location:
C:\Documents and Settings\username\Local Settings\Application Data\Microsoft\Outlook

June 26, 2013

Status message at startup trying to instal itself

Problem: After repairing Windows XP there is Status error message in loop

It was caused by HP software
HP Deskjet F4200 All-in-one DriverSoftware 11.0 Rel.3
Once uninstalled, the message was gone.

Paste special is not showing standard features

Problem: Copy-paste in excel doesn't show paste special for formatting

On the internet, it is said that skype is causing this, and that browsers should be closed, with add-in for skype disabled :
in this case, skype was not installed on user's PC. So immediate solution was to close Mozilla and IE -
and copy - paste worked ok.

Mail merge items show various decimal points, only 2 are needed

Problem: In Excel, mail merge option inserts decimal points with 0,xx and 0,xxxxxxx format and user wants only 0,xx

This web page helped:
Changing How Word Displays Numbers in Mail Merge

the best solution is to include a switch in the merge field.

 {MERGEFIELD "Iznos"\#--0,00x }

June 07, 2013

Page numbering in Word 2010

Problem: Insert - Page number options does not insert solely page number, it adds format header as well

(Thanks to Tomi):
Insert - Page Number - Current Position


However if that doesn't work, to insert only page number, go to;
Insert tab - Quick Parts - Field

NumPages is total number of pages.

May 14, 2013

Office 2003 installation on your computer is corrupted

Problem: Removing Office 2003 and installing 2010 produces error

Consequently, Office 2010 can't be installed.
Registry solved this problem;
run - cmd - regedit:


May 07, 2013

No text when forwarding mail

Problem: In Outlook 2003 there is no message body when forwarding

User had local folder with messages - when opened from this location there is message text, however when user tries to reply or forward, there is no body message.
All mails located in Outlook worked fine when forwarding.

It didn't help to set filtering none:
Tools, Options, General Tab, Email Options... ( button), General Tab "Html Options" > HTML filtering Options: - Select "none"

Also it didn't help to set automatic colour font, nor removing add-ins.

Workaround that helped was to drag e-mails from folder back to outlook folder,
then it worked - message appeared when hitting forward (or reply).

May 02, 2013

Default location for Windows Explorer

Problem: How to set up new location when opening Explorer shortcut?

Find Windows Explorer in Accessories, right click Properties,
add space and address to folder you'd like to be opened - instead of Libraries.


April 09, 2013

How to disable http://go.microsoft.com/fwlink/?LinkID=191285

Problem: Pop-up Microsoft start web page can't be removed when Internet Explorer opens

Solution is described here:

It helped to add DisableFirstRunCustomize in registry,
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main
and put the REG_DWORD value as 1.

Can't create file: right click the folder you want to create

Problem: File attachment in Outlook can't be opened, there is "can't create" error

This web page helped:

Problem was caused by hidden OLK folder. The location of it can be found here:
registry - find; OutlookSecureTempFolder
once found, there is location to OLKxx folder,

find it via My Computer or Windows Explorer,
delete its contents.

February 28, 2013

IE opening Datasheet view error

Problem: "The list cannot be displayed in Datasheet view for one or more of the following reasons" error

This errror happened on Windows XP 32bit and IE8 with Office 2003.
Microsoft claims that it should run on 64-bit Windows with Office 2010 in order to function fine.
Source of the problem was installation of Visio 2010 and Project 2007 alongside with Office 2003.
Once both the Visio and Project were removed, page could display Datasheet view.

February 23, 2013

msi NVIDIA GeForce GT630 no picture

Problem: msi Graphics card has no output

Monitor was connected via analogue cable, somehow DVI was the default one, and monitor should be connected to DVI to instal the card, then switch primary monitor at display settings to make analogue active.

February 21, 2013

In Outlook 2010, PST as default doesn't work

Problem: PST file is set as default, however mails keep coming into mailbox

In Outlook 2010 it's not enough to set default PST,
there is an additional option for default delivery at
File - Account settings - drop down Account settings -
Selected account delivers new messages to the following location:
Change Folder
select PST file.

February 10, 2013

Linux Mint wireless network problem

Problem: Wireless network is connected, internet drops from time to time

Linux Mint 14 Nadia, it connects to router (ZTE) - wireless is connected all the time, also there are no driver problem(product: AR9485 Wireless Network Adapter , vendor: Atheros Communications Inc.), however, in random time, internet suddenly stops working. Even connecting to the wireless router is not possible during internet "blackout". And all of suddenly starts to work again, all by itself. Then drops again etc. At the same time, the internet is working fine on Windows PC.

Solution is - add static IP address.

That was temporary fix, fix was plugging to network cable.

January 30, 2013

Canon iR 1018 drivers for Windows7 not recognized

Problem: Canon iR1018 driver for windows 7 64bit cannot be installed

Installation was in two parts - one part was instaled by drivers provided by Canon web page.
However, second part - scanner - could not be instaled by any driver at Canon web page.
Solution was - to use drivers for XP, Vista.

Another problem is that Toolbox utility for scanner is not offered at drivers' Canon web page - it can be found via google.

Printer driver for iR1018/1022 series for WindowsXP/2003/Vista x64

January 29, 2013

This server's clock is not synchronized with the primary domain

Problem: PC is not accessible via network

Suuport web page says:
that this command will work;
w32tm /resync

User had no right to change time, time on the PC was 30 minutes late.
It helped to log on as administrator and to manually set the correct time.

January 18, 2013

Xerox 8550 yellow colour

Problem: Yellow colour is tinted on Xerox Phaser 8550

Problem was caused by difference in solid ink -- there is one with bright yellow colour which works ok, and the one which is darker - which was the source of the problem with yellow colour. As shown on pics within their package.

December 08, 2012

Tune in PRO converting recording files

Problem: TuneIn PRO recorded files cannot be opened

Posts on the net suggest for users to simply add .mp3 as extension to the file name.
It doesn't work. Format factory recognized one of two files and converted it into mp3.

December 07, 2012

Remote sessions cannot save settings in registry

Problem: Remote desktop can't be ticked

There is error message;
"The specified module could not be found"

Solution is to tick remote desktop via registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Serverset value to 0


November 26, 2012

Unknown drivers Compaq nx9420

Problem: There are no drivers for Windows7 Laptop HP Compaq nx9420

There are no Windows7 drivers on official HP web page, Windows 7 instals most of the drivers, and after Windows Update there are 2 unknown drivers left:
Mass Storage Controller and PCI Simple Communications Controller

Windows offered driver - not through automatic updates but via Action Center - Messages.

Missing drivers were both from one source: Texas Instruments Cardbus Driver, sp43509.exe media card reader

November 15, 2012

Hyperlink in Office 2007 doesn't offer all pages

Problem: Probably due to continuous break there are no pages outside break for hyperlink selection.

Workaround is to create bookmark on desired page and then insert hyperlink with this new bookmark(s).

In Office 2007, select title you want to be linked,
in Insert tab, Action group, click Bookmark,
create a new name - which will be visible only in Hyperlink option, name should not contain special characters,
and this bookmark will now appear when creating hyperlinks.

November 06, 2012

Outlook 2003 can't be opened

Problem: Error message while opening Outlook 2003; "Cannot start Microsoft Office Outlook. Unable to open the Outlook window. The set of folders could not be opened."

Outlook shows only this message, Outlook cannot be opened.
Via Control panel - Mail - find PST options for add and remove PST:
Problem was resolved by removing one PST (with its location in default folder) - it was cut/paste to another partition on disk. Outlook worked with that pst file added back again - from that new location. User had many pst files, all other pst were on

October 26, 2012

Asrock Z68 Pro3 Gen3 graphics adapter driver

Problem: Asrock Intel Series Z68 Pro3 Gen3 can't instal graphic's driver

Driver found on original Asrock Cd or Asrock Web page  didn't help, there is an error message "minimum requirements". Windows Update found driver and instal it without problem.

Unknown device (ACPI properties) can't be instaled - workaround is disabling option in BIOS:
Advanced - Intel(R) Smart Connect Technology - Disable it.

October 16, 2012

Lenovo G565 model 20071 Unknown device

Problem: There is unknown driver although all drivers were installed from Lenovo web page

Right click directs to ACPI as property for unknown driver.
Solution is here:

Unknown driver was actually utility - "Energy management".

October 04, 2012

LSM-100 has no OpenGL on Windows8

Problem: LG Mouse scanner is not working on Windows 8

Installing drivers for LSM-100 reports error at start that OpenGL is not found.
Windows8 Enterprise installed drivers for Nvidia GeForce 9600 GT however these are not sufficient for mouse scanner LSM-100.
Installing the newest drivers for Nvidia graphic's  card solved the problem and scan works on Windows 8.

September 25, 2012

HP2311x resolution not accepted

Problem: There is notification "set resolution 1920x1080" however you can't select it in display settings screen resolution

Problem was old graphics card - it was onboard card. Shows messages as "Input signal out of range" and "change settings to 1920x1080". However, the only resolution that was possible for HP2311x monitor to show on this old video card was 1280x1024. Otherwise it was either black screen or stretched screen.
Resolution is to buy a new video card -
for example for AGP slot - Ati Radeon HD 3450
or PCIe - Asus GT4400.

September 18, 2012

Excel move/copy sheet error

Problem: In Excel 2003, only the first 255 characters in each cell are copied.

Excel has limitied number of characters it can move to another worksheet, it reports this error when moving it:
The sheet you are copying has cells that contain more than 255 characters.
only the first 255 characters in each cell are copied.
To copy all of the characters, copy the cells to a new sheet instead of copying the entire sheet.

User should have in mind to limit contents of cells or when moving to another worksheet,
it will be copied only via selecting the whole sheet and simple copy-paste to another worksheet.
However, format will not be as original.

August 13, 2012

Run-time error '1004' Application-defined or object-defined error

Problem: In Excel 2003 and 2007 when button is clicked, there is this Visual basic error '1004'

Problem is not the code/macro as suggested on numerous web forums because this error didn't appear on other computers.
Problem was caused by local settings - instead of the language set in the computer (Croatian) - it was set to English (as shown on picture) and somehow Visual basic couldn't run normally. After setting the right language and restart, it worked ok, no error.

Control panel - Regional and Language options -
Advanced - Language for non-Unicode programs
Select a language (same as for the other options)

July 19, 2012

Insert copied cells not available in Excel

Problem: There is no "insert copied cells" option in excel

It was not available because some columns were hidden.
Unhide and then it worked ok.

July 12, 2012

Setting path for Java in command prompt of Win7

Problem: Typing javac in command line produce error "'JAVAC' is not recognized as an internal or external command, operable program or batch file"

To verify java version from windows you need to type javac -version in command prompt - but first set path as explained at:

System Properties  - Advanced system settings > Advanced tab - Environment Variables, under System Variables, find PATH
adding the location (where JDK was installed).

There should be no space between other text already in path, path should look like this;
C:\Program Files\Common Files\Microsoft Shared\Windows Live;C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live;%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem;%SYSTEMROOT%\System32\WindowsPowerShell\v1.0\;C:\Program Files\Lenovo\Bluetooth Software\;C:\Program Files\Lenovo\Bluetooth Software\syswow64;C:\Program Files (x86)\QuickTime\QTSystem\;C:\Program Files (x86)\Windows Live\Shared;C:\Program Files (x86)\Java\jre6\bin;C:\Program Files\Java\jdk1.7.0_02\bin

June 30, 2012

Pictures don't show up in Windows7

Problem: In folder My Pictures, pictures have no display image, only default icon instead

Start - Control panel - System -
Advanced System settings (AKA System properties) -
Advanced - Settings - Visual effects at Performance options:
Show thumbnails instead of icons
uncheck it - apply - and then check it again -ok


How to sum a cell with another cells in different worksheets

Problem: To sum cells from another sheets in Excel

 Formulae for the example shown on picture is:

to sum sheets named after months- in this example with cells to be summed are found at A1 address, and result to be displayed in first sheet (that's why it's called A1 - it doesn't have January in name)

If we want sum to be displayed in new sheet, the same formulae would be:

or with cells we want to calculate are found at A1:

June 23, 2012

Word - removing extra page

Problem: Microsoft Word - The last (blank) page can't be removed

In this instance, blank extra page at the end of document appeared because user tried to delete last line on the first page - which didn't do anything.
The cause of annoying extra page was between cells (as showed on picture). Positioning cursor at the right spot between cells and hitting del key here removed that extra page (but also joined two tables together).

Printer Samsung ML-2851 behaving erratically

Problem: ML-2851 when shared on the network blocks users randomly

Problem were drivers on Samsung web page.
It was solved by deinstaling printer drivers on all infected PCs. (Windows XP: also by removing Control Panel - Printers - File-Printer settings - Remove ML2851 drivers here also). And then drivers were installed by using drivers CD.
Web page by Samsung offers only universal drivers which cause problems.

Windows XP freeze after login

Problem: A few seconds after entering Windows, it freezes completely

Safe mode (press F8 after turning on PC) works ok, it helped to scan PC, there were various viruses.
Combofix, online scan - nothing helped. Repair also produced freezing - at 34th minute of repair-
problem was solved by formating PC.

June 12, 2012

HP ProBook 4710s after reinstal is at 100% CPU

Problem: Laptop 4710s is very slow before and after reinstal (format C), CPU at 100% when plugged

It was power managment in Windows 7 - it slows down the laptop;

Quick solution is to unplug the power, to finish all instalation.
Safe mode works without interruption.

This didn't help at all:
Power options - HP Optimized selected, or if choose Power saver - it goes back to CPU 100% usage.
Options - Processor power management - lower than 100%, CPU usage still high.
Screen birightness - Windows mobility - Display Brighness - to 50%.

Mobile internet connects but no web page

Problem: Connection to Mobile network works however nothing displays over IE or Firefox

Viruses caused the problem.
Malwarebytes quick scan found them and once removed, internet worked ok.

June 06, 2012

In Outlook2010 link in a message is not working

Problem: After user clicks on a link in an Outlook message there is an error

Error is:
This operation has been canceled due to restrictions in effect on this computer.
Microsoft web suggest that IE settings should be reset - this didn't help.
However, their "Microsoft Fix it 50388" solved the problem.