October 31, 2007

Xerox Phaser 8550 Paper jam

Problem: Printer Xerox 8550 is indicating paper jam

Small piece of paper is in the paper entrance, obviously user has torn of the rest. Also, printer is indicating paper jam at tray 2, but torn piece was found in tray 3.

October 25, 2007

Object Library Not Registered

Problem: When starting Excel 2000, there is "Object library.." error

find and delete start-up file(s) for excel:
c-program files - microsoft office - office 10 - XLStart -
inside that folder delete "insert button..." (ie visio)


October 24, 2007

Inaccessible Boot Device

Problem: Win 2000 cannot boot

Run chkdsk/f, sfc/scannow, viruc scheck... nothing worked. Removed hdd (which invloved transport of disk) and installed it in another lap - and it worked, then it was returned back.

October 17, 2007

MP-592v came with no AVI converter software

Problem: clips added cannot be displayed and no software is found on cd with drivers

Download PocketDivXEncoder

October 15, 2007

An error occured during directory enumeration

Problem: PC won't start, loads winxp logo and then it restarts

Run repair console (press r) from xp cd and then chkdsk /r

October 11, 2007

HP Compaq 6710s - further problems

Problem: after installation of Win XP, there are problems with drivers

First, if it is installed with XP with latest patches and updates, there are no problems with modem and audio. But if all drivers that are found on HP.COM are installed, then miniport #3 appears with exclamation point (!) and it cannot be uninstalled.
So, when hdd is formatted and installed all over again with basic Win XP Service pack2, there is no miniport error at all but there is instead a problem with audio and uknown driver. Plus, not all drivers from Hp.com-support web site should be installed - in order to avoid phantom miniport driver.
To resolve Audio driver - first there must be installed KB888111XPSP2.exe patch (for some reason not found on microsoft.com but via google resources) - in order to resolve error "HDA AUDIO BUS DRIVER". And then instal official audio driver found on hp.com.
Unknown driver - it is quick launch driver, keyboard-filter_01. Also found on hp.com

October 10, 2007

HP Compaq 6710s Setup did not find any hard disk

Problem: During instalation setup of Windows XP, on laptop HP Compaq 6710s, "no hard disk" is reported

In BIOS - find option:
(it is enabled by default)

October 09, 2007

Canon MF4100 have toner but display "no toner"

Problem: Although toner FX100 is in printer/fax/scanner Canon MF4100 - it displayes toner error "insert toner catridge, lift cover etc"

Solution: First remove all papers stacked for printing, then remove toner catridge and of course return toner back inside. One paper was in printer set to print - it should be removed, somehow it made canon to think that there's no toner.

October 05, 2007

K8S-MV/V Unknown driver

Problem: Unknown driver on barebone Vintage A1 (K8S, K8V etc)

ACPI driver for ATK 0110 Virtual device
support.asus.com, found under UTILITY (it is not at the drivers section)

October 04, 2007

Disable http://runonce.msn.com/runonce2.aspx (IE 7)

Problem: How to disable in registry start web page with settings in IE7

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]

RunOnceComplete may need to be added,
New - string value

SL-85MR3-3 drivers

Problem: Soltek web site is down, no drivers

Solution: Graphics - 85MR3-3 use INTEL (r) 82845G/GL/GE/PE/GV - not MSI Nvidia gf3 or Quadro,
audio - realtek ac97: WDM_A401 , raid: promise 20376: promise_20376_1.0.19

PC Freezes, explorer.exe CPU 100% usage

Problem: PC freezes 1 minute after entering windows login, even in safe mode

Symptoms: Memory is ok (mem test passed ok), graphics card changed, modem and CDs disconnected - pc still freezes soon after entering user login. Task manager did not froze - everything within explorer.exe did. End task on explorer.exe and enetering explorer.exe on run worked, but sometimes that also completly froze after cca 10 minutes. Safe mode worked ok for 15 seconds - 2 minutes and then also windows have frozen. Task manager worked mostly ok in safe mode. Start-up items of non-windows files in msconfig was unchecked.

Solution: HDD must be taken out of PC and attached to another PC as secondary drive. Scan with at least 3 online scanners (kaspersky, ewido, f secure, trend micro etc...), twice!
In this case, PC worked fine after these were deleted:

D:\WINDOWS\system32\AppCert\wnl32.dll Infected: Trojan-Downloader.Win32.Agent.dng skipped
D:\WINDOWS\system32\boelcnrd.dll Infected: Trojan.Win32.Agent.bsj skipped
D:\WINDOWS\system32\dpvacmc.dll Infected: Trojan-Dropper.Win32.Agent.bxm skipped
D:\WINDOWS\system32\drivers\kmfpkblm.sys Infected: Rootkit.Win32.Agent.iy skipped
D:\WINDOWS\system32\mmrqvwkv.dll Infected: Trojan-Dropper.Win32.Agent.bzw skipped
D:\WINDOWS\system32\watvtyhw.dll Infected: Trojan.Win32.Delf.agv skipped
D:\WINDOWS\system32\wneeuggh.dll Infected: Trojan.Win32.Delf.agw
D:\WINDOWS\pss\MS_upd_98251.exeCommon Startup
D:\WINDOWS\pss\Update_0709_KB261721.exeCommon Startup
D:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\user.dmp Object is locked skipped
D:\found.000\file0000.chk Object is locked skipped
D:\System Volume Information\_restore{616AEE53-AC10-4393-B43B-0DAE11791A1B}\RP2\A0023033.sys Infected: Rootkit.Win32.Agent.iy skipped
D:\System Volume Information\_restore{616AEE53-AC10-4393-B43B-0DAE11791A1B}\RP5\A0057121.exe Infected: not-a-virus:Porn-Dialer.Win32.InstantAccess.az