December 16, 2008

DNS returns values not set by user

Problem: Although DNS is set automatically, it changes back to settings

There was a bug on PC,

In: c - windows - system32:




December 12, 2008

Office 2003 deinstalation/instalation/repair cannot be completed

Problem: There is a message "Insert disk" during (re)instalation/deinstalation of Office 2003

Delete files Office, to run Office Removal Kit,
do not help!

Project report similar error.

First, to deinstal project:
copy PRJPROE file and FILES folder from instalation CD/DVD into:

C - WINDOWS - Installer(to view folder - Show hidden/unhide)

copy PRO11 from Office CD/DVD into

C - WINDOWS - Installer

and run Deinstalation of Project.

then copy whole contents of foler Office11 (location is on CD/DVD: WINDOWS - Installer - FILES - PFILES - MSOFFICE)

into C - WINDOWS - Installer - FILES - PFILES - MSOFFICE - Office11

and after that run Deinstalation of Office.

For some reason, Installer folder must have installation files which are found on Installation CD/DVD, the ones found on medium are not valid.

December 11, 2008


Problem: Memory stick cannot be opened directly

..but only via Windows Explorer.
csrgc.exe is behind it.

to clean it from memory stick:
delete inside RECYCLER on it (Tools - Folder options - View - Show hidden + unclick Hide system files)
and rename autorun, and delete it on the next connection

It can also be found in:

Excel crashes when closing

Problem: Excel report error when finishing

When closing excel, go to
1. File - Close
(if excel crash here, click on restore window on worksheet before step 1)
2. File - Exit

and installing Open office.

Removing excel 2003,deleting office files didn't help, instaling excel 2007 didn't help. It works OK when opening new document but when current documents are opened, they spoil all other work with excel and start crashing new and old documents in excel! Service packs also didn't help.

4/7/2009 UPDATE

Device cannot start (CODE 10) - C-MEDIA AC97 Audio Device

Problem: C-Media audio driver from Windows update is not right

After Windows Update of audio driver, there was error Code 10 with audio-

Unistal it from Control Panel - Add remove programs

and then unistal it from Device manager

The first driver offered for download via google search is not OK.
This driver worked OK:

December 08, 2008

Blue screen when installing XP on Lenovo R500

Problem: There is error message with CHKDSK/f during first instal of XP

Serial ATA settings -
choose Compatibility (instead of AHCI)

December 05, 2008

Nothing happens after login

Problem: Explorer.exe is not present, only desktop picture

in run - regedit:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

Shell was missing Explorer.exe

it had to be added up

To open Regedit - it is possible from task manager - new task,
CTRL+ALT+DEL works after login even though there is only desktop image on the screen

December 02, 2008

Nothing happens at Add printer

Problem: Add Printer Wizard do not appear, neither software instal works (reports error), nor instal via network

printui.dll in Windows - System32 was missing.

Once copied from Ok pc - PC must be RESTARTED to take effect.

Uninstal suspicious software (like Microsoft drivers), resetting firewall, removing Netclient from network settings, antivirus scan - didn't help.

November 25, 2008

Outlook 2003 freezes when forwarding mail

Problem: And when new mail is clicked, outlook hangs with message "Starting Microsoft Office Word 2003 as your e-mail editor..."

Find and delete it

(Documents and settings - user - application data - microsoft - templates)

Then, in Outlook 2003 :

Tools - Options - Mail Format - unclick Use Microsoft Office Word 2003 to edit e-mail messages

November 24, 2008

Protect only selected cells in Excel

Problem: How to allow users to enter data to specific cells in excel?

Select cells you wish to be modified.

Righ click - Format cells - Protection -
remove Locked cells tick - OK

And after that
Tools - Protection - Protect sheet - enter password twice - OK
Users will be able to enter data only in selected cells

November 19, 2008

Wireless mouse is not working

Problem: After installing software from CD, driver for Genius luxemate 3000 mouse reports error

Drivers should be downloaded from the net, reinstalled (ie CD software must be removed/replaced)

Touchpad is not responding to click

Problem: Tapping on laptop HP 6830s is not working

Option right-click "Tap to click" on Synaptic pointing device was turned off -

it should be checked

November 08, 2008

Unknown driver on Asus V2-P5G965 and V2-P5G45G

Problem: All drivers are downloaded from Asus support web page but there is still an unknown device

It is:


Drivers are here:

thanks to:

October 27, 2008

There is horizontal line in Word

Problem: Line in Word document can't be removed

Format - Borders and Shading -

Page Border -

select Setting: None -

whole document - OK

(Custom was selected thus resulting with a line)

October 23, 2008

Windows XP can't be installed on Laptop HP 6735s

Problem: BSOD appears right after Win XP instalation starts on HP 3735s

System configuration - SATA device mode -
select: IDE
- Confirm

October 22, 2008

Task Manager has been disabled by your administrator

Problem: User can't access task manager, error message appear

regedit -
HKEY_CURRENT_USER \ Software \ Microsoft \ Windows \ CurrentVersion \ Policies\ System

October 16, 2008

Paper jam in Xerox 8550

Problem: Another paper jam in Xerox 8550

This time, paper was stuck between trays - all trays should be removed to get to torn paper. Small torn paper was stuck in the middle ie at the point where upper and lower tray meet.

October 13, 2008

Xerox Phaser 8550 report add ink but there is enough ink

Problem: "Add magenta" error but there is full magenta ink in Xerox printer

This link helped:

Solid ink that was first to be taken inside of printer's catridge was deformed and thus printer reported that there is no ink present although it was filled up full. Once it was removed out of (with the help of office knife) and replaced with healthy chunks, it was ready again.

October 01, 2008

Audio Device on High Definition audio bus

Problem: Audio driver on motherboard Gigabyte EP45-DS3

It is audio on graphic card ATI Radeon HD 4800 and not mb audio. Unistalling Bus audio, reinstaling from ATI CD helped-

Unknown audio driver was: ATI Function driver for High Definition Audio - ATI AA01

September 30, 2008

TCP/IP is not enabled

Problem: Laptop connects to internet provider but there is no network traffic, web pages unavailable...

User has used bridge settings for MAC (ie Network bridge , MAC bridge miniport) and included current network settings. It worked fine after it was excluded (unchecked) from MAC bridge menu

Screen on laptop Asus A6RP becomes dimmer when unplugged

Problem: Although power settings are turned off, the notebook screen turns blank after loosing power

Quick solution is to press function button FN and F6 few times to get brightness.

In BIOS there is option under POWER menu - LCD POWER SETTINGS which was disabled.

But it finally stopped to get dimmer after batterylife.exe was removed from start-up list (from MSCONFIG check options)

September 23, 2008

Insert page number from other page than 1

Problem: How to insert page numbers from page 3, without showing on previous pages

Click on page 3

Insert - Break

Section break type - Next page

Then footer - insert page, show on 1st page

and click on Link to previous - to remove links to previous pages which user want to be blank,

and delete page 1 on page 1 to remove pages 1 and 2 so that they are blank, ie without page numbers

September 22, 2008

Unknown device after installing Notebook Asus V1S

Problem: PCI Simple Communications Controller driver can't be found

Laptop Asus V1S problem;
After installing VGA NVidia driver from the Asus V1S Driver CD, unistal and search for new hardware from CD.

Unknown device is:

Intel Managment Engine Interface

September 18, 2008

How to copy current slide template to the new one

Problem: User wants to copy slide design from one presentation to the other

It's called Title Master
open presentation with template you want
View - Master - Slide Master
Save As a Design Template
- it will be available in Slide Design Task Pane

September 17, 2008

Remove color on text below desktop icon

Problem: How to remove color on desktop text icon

System properties - Advanced - Performance - Settings

Performance options;


check box:

Use drop shadows for icon labels on the desktop

Remove automatic login on XP

Problem: PC boots windows and shows different user automatically

control userpasswords2
Users must enter a user name and password to use this computer

September 15, 2008

Me Drivers for printer ML-2851

Problem: There are no printer drivers for Windows Me for Samsung ML-2851

It works with substitute drivers which are already on Win Me - for Samsung ML-85, during instalation use drivers offered by Instal Dialog

August 22, 2008

The connection to the server was interrupted.

Problem: In Microsoft Outlook, there is an error message "The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider"

The e-mail account settings were incorrectly written.

Tools -Email Accounts -

View or change..


Note: Although there might be two (or more) accounts, the error will appear even though other accounts are correct, and error might appear as if it matters and depends on all of them.

USB Stick Patriot report error when creating folders, renaming, formatting

Problem: There is "Write protection" error when formatting USB Stick, but there is no slide button for protection on the stick

This web-blog helped:

This program:
AH320 LFormat Utility
successfully formatted stick! It finds usb sticks on its own and with OK button starts formatting.(All folders will be deleted after format!)

August 20, 2008

Canon Pixma 1500 has black smudge on paper side

Problem: How to clean printer ip pixma 1500?

There is button for Roller cleaning in Properties - Maintenance

Also, when front door is open, one can physically clean black smudges inside (on the right side) before maintanance button.

August 13, 2008

Outlook express crash after compating

Problem: How to disable "To free up disk space, outlook express can compact messages. This may take up to a few minutes."

something like "{63682237-R041-496B-8388-091T5LS7348F}" \­Software\­Microsoft\­Outlook Express\5.0.
and then find
Compact Check Count
type 0

After 100 times of opening and closing OE, message will appear again.

August 12, 2008

Lsass.exe error

Problem: Error message: When trying to update a password the return status indicates that the value provided as the current password is not correct.

Solution is on the microsoft web page:

md tmp
copy c:\windows\system32\config\system c:\windows\tmp\system.bakcopy c:\windows\system32\config\software c:\windows\tmp\software.bakcopy c:\windows\system32\config\sam c:\windows\tmp\sam.bakcopy c:\windows\system32\config\security c:\windows\tmp\security.bakcopy c:\windows\system32\config\default c:\windows\tmp\default.bak

delete c:\windows\system32\config\systemdelete c:\windows\system32\config\softwaredelete c:\windows\system32\config\samdelete c:\windows\system32\config\securitydelete c:\windows\system32\config\default

copy c:\windows\repair\system c:\windows\system32\config\systemcopy c:\windows\repair\software c:\windows\system32\config\softwarecopy c:\windows\repair\sam c:\windows\system32\config\samcopy c:\windows\repair\security c:\windows\system32\config\securitycopy c:\windows\repair\default c:\windows\system32\config\default


C:\System Volume Information\_restore{D86480E3-73EF-47BC-A0EB-A81BE6EE3ED8}\RP1\Snapshot

From Snapshot copy the following files to C:\Windows\Tmp:






Then, rename






And then
copy c:\windows\tmp\software c:\windows\system32\config\software
copy c:\windows\tmp\system c:\windows\system32\config\system
copy c:\windows\tmp\sam c:\windows\system32\config\sam
copy c:\windows\tmp\security c:\windows\system32\config\security
copy c:\windows\tmp\default c:\windows\system32\config\default

afterwards there was this error message:
Error code: 0x80004005

It was solved with Windows Repair
without formatting!! Just repair.

there was error with logging into domain.
The trust relationship between this workstation and the primary domain failed.

It was solved by typing in the name of domain (for example microsoft.corp) here:

Control panel - Network connections - Local Area Connection - Properties -
Internet Protocol (TCP/IP) - Properties - Advanced - DNS
DNS Suffix: microsoft.corp

August 08, 2008

Replacing Imaging Unit on Samsung CLP 550

Problem: There is "Replace..." message after replacement

Even though the instructions for Printer Samsung CLP550 says that it should be removed upwards, there is a small plastic above imaging unit which should be removed first. Otherwise it gets broken during unit pulling out. Instructions do not say nothing about that small plastic coat.

after replacing both imaging unit and transfer unit, printer continuosly report "replace imaging unit" and "replace transfer belt" on the display. On the other side of instructions it is said that it should be reset.

Menu - Maintainance - Check Others - Imaging Unit - Reset - Reset Now


Menu - Maintainance - Check Others - Transfer Belt - Reset - Reset Now

August 07, 2008

Blank screen after xp splash screen

Problem: Laptop Asus V6000 has no screen after XP logo boot process

This time, removing battery didn't help. System restore also. Safe mode works ok. Reinstalling software for graphic's card, reducing start-up items, scan for viruses and spyware..didn't help.
Also, chkdsk /r from safe mode didn't help - it just created more problems because it wasn't able to boot neither to safe mode afterwards. With system restore it was as before cheking disk.
Chkdsk /r from bootable CDs also didn't help. Although some web forums claim that windows repair won't help- it solved this time.
Windows repair - not by console option but when Instal, choose R for repair.

July 30, 2008

Folder list in Outlook 2003

Problem: How to return Folder list view in Outlook 2003?

It's called Navigation pane, thus easily overlooked in options.

View -

click on "Navigation Pane"

July 29, 2008

How to postpone e-mail from Outlook?

Problem: Send mail at later time, ie timing for e-mail

New mail - Options button

check "Do not deliver before" and choose date and time
and Send button.
Mail will remain in Outbox until sent.

NOTE: For some reason, E-mail will not be sent if you click on OUTBOX. Mail text will be changed from italic to regular and icon will be changed.

July 23, 2008

There is no clock

Problem: How to show the clock in Win XP

Control panel- Taskbar and Start menu

tick the box:

Show the clock

July 21, 2008

No PDF button in excel

Problem: There is no PDF Maker in excel toolbar

Even though Adobe Professional is removed and reinstalled there is no PDF button in toolbar of Excel 2003.

Solution was found here:

Help - About - Disabled Items -

click on: Enable

July 16, 2008

Remove Customize your settings in IE7

Problem: When starting IE7 there is settings windows which get frozen after clicking on applying settings

This web page helped:

Using your mouse, Highlight and then Right-click Copy the entire contents of the Code box below, including blank lines:


[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]

[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main]

July 03, 2008

Laptop Asus V6000 have not display after Windows logo

Problem: There is no picture after Windows splash screen

Safe mode works ok. Deinstalling video driver did not help. On web forums, people mention that it might be problem with power unit.

So, I removed battery from the laptop (shut down Windows and unplug it first! ), and re-inserted it back - and it worked ok afterwards. I also done online spyware-antivirus scan in safe mode before removal.

July 02, 2008

Device manager do not show installed devices

Problem: Device manager do not display devices, plug and play not functional

Start - run Services.msc - do not display plug and play, and there is message "Configuration manager: plug and play not available", there is no plug and play reference in registry.

export plug and play registry from PC that works ok and import in registry - and restart

Registry item for plug and play is here:
My Computer - HKEY Local machine - system - Currentcontrolset - services
Plug and play

June 30, 2008

How to remove HDD, CD/DVD, floppy..?

Problem: There are no screws on drives, they can't be removed

HDD, CD/DVD, floppy can be in this case accessed from the front. Front panel should be removed.

June 17, 2008

Epson Stylus C40UX blinks red and green

Problem: Printer's light flashes red and green, no print

Solution that helped is here:


then start program, close it, open it right click from the tray-

Protection counter - Reset protection counter, OK

June 16, 2008

Repeat music in Power point

Problem: Where is an option to repeat continuously music in ppt?

Right click on icon,

Edit Sound Object

Loop until stopped

June 13, 2008

0x0000008E screen appear

Problem: Random reboots with an error

This one was solved by allowing Windows Update to update PC. User has not allowed it to update, it just appeared as Update when shutting down pc.

June 09, 2008

Samsung ML-2851 signals red light and do not print

Problem: Printer Samsung ML-2851 takes paper only from the upper tray

The cause for printer ignoring the main tray and using only upper tray was a paper that was the last one in the rack. That single paper was slightly thrusted and it should be removed away from the tray. Somehow it made printer think that the whole main tray was missing even though it was correctly put in it's place.

June 06, 2008

Mozilla Firefox do not show image

Problem: Picture do not show up

Settings for pictures are not blocked. Solution found on firefox web helped to solve this:
Clear your Firefox cache.
At the top of the Firefox windowOn the menu bar, click on the ToolsFirefoxEdit menu, and select Options...Preferences....
In the OptionsPreferences window, select the Advanced panel.
Under the Network tab, click Clear Now.

June 03, 2008

How to open .mdi extension?

Problem: Open mdi extension as picture

It is part of Microsoft Office Document Imaging -
open mdi with it -
Start - Programs - Microsoft Office - Microsoft Office Tools -
Microsoft Office Document Imaging

and save as

June 02, 2008

Outlook freezes

Problem: Outlook freezes every time when it's opened

Solution was to find mail that started this and to delete it. Mail was on pst archive- this was copied to another machine, opened and mail removed. Once pst was copied back - it didn't freeze any more.

May 27, 2008

Vista - Classic icons

Problem: How to return to classic icons in Vista

This setting is not in Control Panel, nor in Personalization.
Right click on desktop -
View -
Click on "Classic Icons"

May 26, 2008

After XP Service Pack 3

Problem: AirGCFG.exe - Entry Point Not Found, WZCSLDR2.exe - Entry Point Not Found

There are error messages after XP SP3. Solution worked, as sugested on the net -
msconfig - uncheck these

May 20, 2008

Interface Not Registered

Problem: There is an error message when sending e-mail


regsvr32 ole32.dll

Excel automatically change decimal places

Problem: When number is entered in excel, it is automatically divided by 100

For example, number 25 shows up as 0.25

Tools - Options - Edit

Uncheck Fixed decimal places

May 14, 2008

UAC, Vista

Problem: How to turn off UAC in Vista?

Control panel - user accounts click "Turn User Account Control on or off"
uncheck "Use User Account Control (UAC) to help your computer
OK - restart

PC PRO magazine (160) says
turning off the uac can cause problems with software that expects it to be there, and doesn't work properly when it isn't

Turn off Autoplay in Vista

Problem: When modem/storage (Globetrotter Icon) is plugged in, window for new location appears which is unavailable

Control Panel - Autoplay -

uncheck "Use Autplay for all..."

Tip: In Services, there is "GT flash switch" - when it's stopped, storage appears.

Vista can't handle drivers for modem/storage device in the same time, on XP it works OK.

May 07, 2008

Scan from Word

Problem: How to initiate scanning from Word

Insert - Picture -
From Scanner or Camera

April 29, 2008

Restore point in Vista

Problem: How to manage Restore point in Vista

if there is message:
Restore point creation disabled by Group Policy

then go to regedit,
Disable Config

to manage restore space,
go to command prompt, type:
vssadmin resize shadowstorage /for=c: /on=c: /maxsize=1.5GB
check storage space with command:

vssadmin list shadowstorage

(thanks to Zeljko)

Interactive logon process initialization has failed

Problem: On Vista there is an error message before login

"Logon process Initialization Failure. Interactive logon process initialization has failed.
Please consult the event log for more details."

Zeljko and this web helped:

go to repair (press F8 immediately after starting and select first choice), then go to command prompt from repair window. The same window can be found via Vista installation DVD.
Then copy

restart and wait a bit.

April 18, 2008

Blue screen appears after booting system

Problem: Various BSD messages appear

PC resets after entering windows, BSD messages: page fault in nonpaged area, irql_not_less_or_equal, 0x0000000A, 0x0000007F, 0x00000050, NTFS.SYS, win32k.sys errors. After chkdsk from restore CD, this message appeard: "The volume appears to contain one or more unrecovable problems."

It worked ok after hdd test tools; from Hiren's, then Hitachi drive fitness test and same one on Ultimate boot cd. Hiren reported bad sectors, and Drive fitness test reported "0x00" report which means a software problem. (0x72 is bad HDD). After scan disk which was ran from repair mode on WIN XP setup CD, it reported errors and repairing. Scan disk was ran once more from Windows, after restart and also reported errors (as swhown on pic). When that same chkdsk was run before all these tests, it just restared the system even though it was booted from WINXP cd and in repair mode. As if these tests helped HDD to get sorted out?!

April 17, 2008

New contacts do not appear in Outlook

Problem: New contact folder is created but it doesn't show in "Show Names from the" drop list

In Microsoft Outlook, in Folder list,

Right click on contacts,


click on Outlook Address Book -

click on box "Show this folder as an e-mail Address Book"

April 14, 2008

Errors 1935 and 2098 when installing Autocad

Problem: Error 1935 and 2098 "An error occurred during the installation" appears

All Net framework must be deinstalled using
.NET Framework cleanup tool

April 12, 2008

CompTIA A+ Certified

certified on March 25th, 2008
CompTIA A+ Essentials + CompTIA A+ 220-602

April 11, 2008

Excel do not show up

Problem: When opening document made in excel, it is not displayed

Symptoms: When shortcut of excel is opened, it is ok. But if any created excel documents are opened, it appears as if document is blocked from opening and nothing appears except toolbar. Document is not in "restore" mode, so maximize can't be done (which is often problem when excel document is not appearing). Also, office is deinstalled and reinstalled - and that didn't help. But when logging as other user (for example administrator, it works ok. This user also had macro button (on pic above it appears as yellow smiley, and when it's clicked on it, document appears!) Removal of that button didn't help. Checking visual basic script settings also didn't helped.

Solution: Since it works from other user, obvious solution was to replace current user with the new one and of course copy back all documents, pst files etc.


Easy and quick solution;

In Excel options -
Tools- Options - General -
uncheck Ignore Other Applications

April 10, 2008

Access Control Panel

Problem: How to open Control Panel via Start-Run?

Start - Run -


the rest of commands:

If there is restriction when opening control panel (and no access to administrative tools) -



change from 1 to 0

March 23, 2008

PC's available resources

Problem: How to show IRQ, DMA, memory address used?

Start - Run -

(9x: msd.exe)

March 21, 2008

Microsoft Outlook: Missing mails

Problem: Search in Microsoft Oulook shows mail(s), but they can't be found in any folder

Filter is activated in some or all folders ("Filter Applied").

To remove it,

View - Arrange by - Current view -

click on Messages

March 20, 2008

Send to

Problem: How to edit Send to items?

Start - RUN -


it opens folder inside:

C:\Documents and Settings\user\SendTo

- delete or add items

March 12, 2008

Toolbar doubled

Problem: Items in toolbar (between Start and Time) appear twice

Delete the entry "Default Taskbar (Personal)" from the right side pane.

March 11, 2008

Track changes

Problem: How to remove track changes in excel?

View menu - Toolbars - Reviewing

there is button for all changes -

"Accept All Changes in Document" or "Reject All Changes in Document"

March 10, 2008

PC won't start up

Problem: New PC is plugged but there is no power to start up

1. Motherboard may be short-circuited ie screw(s) may be touching board. Symptom: PC will not start up (power up) at all.

2. There is additional connector for power (JPW1) that is not connected. Symptom: PC is started, but after few seconds it shut downs itself

March 03, 2008

Excel: Show grid

Problem: There are no gridlines in excel

Show gridlines is checked in Tools - Options but there are no gridlines. User has painted cells with white. To show them, color must be removed:

Select cells then go to

Format - Cells - Patterns - No Color

February 27, 2008

Director Player 6.0 - This program requires at least 3 MB of virtual memory

Problem: Old application with quick-time movies cannot start on WinXP

This web source helped:

Right-click on My Computer icon, and select Properties.
Click on the Advanced tab,then select the Settings button within the Performance section.
In the Performance Options window, click on the Advanced tab, and then select the Change button in the Virtual Memory section.
Click the Custom size button...Change the Initial size (MB) setting to 4000Change the Maximum size (MB) setting to 4000