December 08, 2012

Tune in PRO converting recording files

Problem: TuneIn PRO recorded files cannot be opened

Posts on the net suggest for users to simply add .mp3 as extension to the file name.
It doesn't work. Format factory recognized one of two files and converted it into mp3.

December 07, 2012

Remote sessions cannot save settings in registry

Problem: Remote desktop can't be ticked

There is error message;
"The specified module could not be found"

Solution is to tick remote desktop via registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Serverset value to 0

November 26, 2012

Unknown drivers Compaq nx9420

Problem: There are no drivers for Windows7 Laptop HP Compaq nx9420

There are no Windows7 drivers on official HP web page, Windows 7 instals most of the drivers, and after Windows Update there are 2 unknown drivers left:
Mass Storage Controller and PCI Simple Communications Controller

Windows offered driver - not through automatic updates but via Action Center - Messages.

Missing drivers were both from one source: Texas Instruments Cardbus Driver, sp43509.exe media card reader

November 15, 2012

Hyperlink in Office 2007 doesn't offer all pages

Problem: Probably due to continuous break there are no pages outside break for hyperlink selection.

Workaround is to create bookmark on desired page and then insert hyperlink with this new bookmark(s).
In Office 2007, select title you want to be linked,
in Insert tab, Action group, click Bookmark,
create a new name - which will be visible only in Hyperlink option, name should not contain special characters,
and this bookmark will now appear when creating hyperlinks.

November 06, 2012

Outlook 2003 can't be opened

Problem: Error message while opening Outlook 2003; "Cannot start Microsoft Office Outlook. Unable to open the Outlook window. The set of folders could not be opened."

Outlook shows only this message, Outlook cannot be opened.
Via Control panel - Mail - find PST options for add and remove PST:
Problem was resolved by removing one PST (with its location in default folder) - it was cut/paste to another partition on disk. Outlook worked with that pst file added back again - from that new location. User had many pst files, all other pst were on

October 26, 2012

Asrock Z68 Pro3 Gen3 graphics adapter driver

Problem: Asrock Intel Series Z68 Pro3 Gen3 can't instal graphic's driver

Driver found on original Asrock Cd or Asrock Web page  didn't help, there is an error message "minimum requirements". Windows Update found driver and instal it without problem.

Unknown device (ACPI properties) can't be instaled - workaround is disabling option in BIOS:
Advanced - Intel(R) Smart Connect Technology - Disable it.

October 16, 2012

Lenovo G565 model 20071 Unknown device

Problem: There is unknown driver although all drivers were installed from Lenovo web page

Right click directs to ACPI as property for unknown driver.
Solution is here:

Unknown driver was actually utility - "Energy management".

October 04, 2012

LSM-100 has no OpenGL on Windows8

Problem: LG Mouse scanner is not working on Windows 8

Installing drivers for LSM-100 reports error at start that OpenGL is not found.
Windows8 Enterprise installed drivers for Nvidia GeForce 9600 GT however these are not sufficient for mouse scanner LSM-100.
Installing the newest drivers for Nvidia graphic's  card solved the problem and scan works on Windows 8.

September 25, 2012

HP2311x resolution not accepted

Problem: There is notification "set resolution 1920x1080" however you can't select it in display settings screen resolution

Problem was old graphics card - it was onboard card. Shows messages as "Input signal out of range" and "change settings to 1920x1080". However, the only resolution that was possible for HP2311x monitor to show on this old video card was 1280x1024. Otherwise it was either black screen or stretched screen.
Resolution is to buy a new video card -
for example for AGP slot - Ati Radeon HD 3450
or PCIe - Asus GT4400.

September 18, 2012

Excel move/copy sheet error

Problem: In Excel 2003, only the first 255 characters in each cell are copied.

Excel has limitied number of characters it can move to another worksheet, it reports this error when moving it:
The sheet you are copying has cells that contain more than 255 characters.
only the first 255 characters in each cell are copied.
To copy all of the characters, copy the cells to a new sheet instead of copying the entire sheet.

User should have in mind to limit contents of cells or when moving to another worksheet,
it will be copied only via selecting the whole sheet and simple copy-paste to another worksheet.
However, format will not be as original.

August 13, 2012

Run-time error '1004' Application-defined or object-defined error

Problem: In Excel 2003 and 2007 when button is clicked, there is this Visual basic error '1004'

Problem is not the code/macro as suggested on numerous web forums because this error didn't appear on other computers.
Problem was caused by local settings - instead of the language set in the computer (Croatian) - it was set to English (as shown on picture) and somehow Visual basic couldn't run normally. After setting the right language and restart, it worked ok, no error.

Control panel - Regional and Language options -
Advanced - Language for non-Unicode programs
Select a language (same as for the other options)

July 19, 2012

Insert copied cells not available in Excel

Problem: There is no "insert copied cells" option in excel

It was not available because some columns were hidden.
Unhide and then it worked ok.

July 12, 2012

Setting path for Java in command prompt of Win7

Problem: Typing javac in command line produce error "'JAVAC' is not recognized as an internal or external command, operable program or batch file"

To verify java version from windows you need to type javac -version in command prompt - but first set path as explained at:

System Properties  - Advanced system settings > Advanced tab - Environment Variables, under System Variables, find PATH
adding the location (where JDK was installed).

There should be no space between other text already in path, path should look like this;
C:\Program Files\Common Files\Microsoft Shared\Windows Live;C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live;%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem;%SYSTEMROOT%\System32\WindowsPowerShell\v1.0\;C:\Program Files\Lenovo\Bluetooth Software\;C:\Program Files\Lenovo\Bluetooth Software\syswow64;C:\Program Files (x86)\QuickTime\QTSystem\;C:\Program Files (x86)\Windows Live\Shared;C:\Program Files (x86)\Java\jre6\bin;C:\Program Files\Java\jdk1.7.0_02\bin

June 30, 2012

Pictures don't show up in Windows7

Problem: In folder My Pictures, pictures have no display image, only default icon instead

Start - Control panel - System -
Advanced System settings (AKA System properties) -
Advanced - Settings - Visual effects at Performance options:
Show thumbnails instead of icons
uncheck it - apply - and then check it again -ok

How to sum a cell with another cells in different worksheets

Problem: To sum cells from another sheets in Excel

 Formulae for the example shown on picture is:

to sum sheets named after months- in this example with cells to be summed are found at A1 address, and result to be displayed in first sheet (that's why it's called A1 - it doesn't have January in name)

If we want sum to be displayed in new sheet, the same formulae would be:

or with cells we want to calculate are found at A1:

June 23, 2012

Word - removing extra page

Problem: Microsoft Word - The last (blank) page can't be removed

In this instance, blank extra page at the end of document appeared because user tried to delete last line on the first page - which didn't do anything.
The cause of annoying extra page was between cells (as showed on picture). Positioning cursor at the right spot between cells and hitting del key here removed that extra page (but also joined two tables together).

Printer Samsung ML-2851 behaving erratically

Problem: ML-2851 when shared on the network blocks users randomly

Problem were drivers on Samsung web page.
It was solved by deinstaling printer drivers on all infected PCs. (Windows XP: also by removing Control Panel - Printers - File-Printer settings - Remove ML2851 drivers here also). And then drivers were installed by using drivers CD.
Web page by Samsung offers only universal drivers which cause problems.

Windows XP freeze after login

Problem: A few seconds after entering Windows, it freezes completely

Safe mode (press F8 after turning on PC) works ok, it helped to scan PC, there were various viruses.
Combofix, online scan - nothing helped. Repair also produced freezing - at 34th minute of repair-
problem was solved by formating PC.

June 12, 2012

HP ProBook 4710s after reinstal is at 100% CPU

Problem: Laptop 4710s is very slow before and after reinstal (format C), CPU at 100% when plugged

It was power managment in Windows 7 - it slows down the laptop;

Quick solution is to unplug the power, to finish all instalation.
Safe mode works without interruption.

This didn't help at all:
Power options - HP Optimized selected, or if choose Power saver - it goes back to CPU 100% usage.
Options - Processor power management - lower than 100%, CPU usage still high.
Screen birightness - Windows mobility - Display Brighness - to 50%.

Mobile internet connects but no web page

Problem: Connection to Mobile network works however nothing displays over IE or Firefox

Viruses caused the problem.
Malwarebytes quick scan found them and once removed, internet worked ok.

June 06, 2012

In Outlook2010 link in a message is not working

Problem: After user clicks on a link in an Outlook message there is an error

Error is:
This operation has been canceled due to restrictions in effect on this computer.
Microsoft web suggest that IE settings should be reset - this didn't help.
However, their "Microsoft Fix it 50388" solved the problem.

Excel rows and columns appear at the right

Problem: Document in excel received from arabic country

Tools - Options - International
uncheck option "View current sheet right-to-left"

April 26, 2012

How to print BCC from Microsoft Outlook 2003

Problem: User needs hard copy of sent mail in BCC field
Open e-mail you want to print,
Tools - Forms - Design this form (this will not appear if you open it from Outlook menu itself)
From Field chooser select from drop-down menu "Address fields"
and then drag BCC to e-mail , below CC.
Then right-click BCC - Properties - and in Validation tab, check the option "Include this field for Printing..."
Save, close and then BCC will appear when printing this mail.

April 25, 2012

Excel forumula, enter data then a letter appears in another cell

Problem: How to enter a letter in one cell and another cell displays a number (or any character) corresponding to entered data?

cell K3 needs this forumulae;

cell L3 needs this forumulae;

So, user will enter D or N in cell G3
and in the same time cell K3 will display 1, and L3 will display zero.
If user enters some other letter than D or N, both cells will display 0.

April 04, 2012

Signature doesn't appear/is blank

Problem: Microsoft Outlook signature can be written in yet not displayed

The name of signature must not contain dot.
(for example "" is wrong, "signaturename" is ok)
If the name contains dot, there will be no error while creating signature, however it will not appear in e-mail.
This problem was found locally, it's not universal - other windows alllow dots in the signature name.

March 14, 2012

Paper tray can't be pulled out

Problem: Samsung ML-2851 paper tray got stuck

2 plastic hooks at the back of printer got hooked to rear side.
It can be pressed, push upward and thus released in its normal position.
Normally, there is plastic protection on place where tray get hooked upon.

March 13, 2012

Microsoft Office Document Scanning not showing multiple pages

Problem: There is "corrupt" message on additional pages when scanning with Miscrosoft scan and pages don't appear

Problem was program opening scaned image -
it was Microsoft Office Picture Manager.
Once the default program is changed to Windows Picture and Fax Viewer and program closed,
all pages appeared.

March 06, 2012

Some e-mails can't open in Outlook 2003

Problem: "The text formatting command is not available. it may not be installed"

Reinstaling Office 2003 didn't help.
Re-instaling IE8 helped (as suggested by Microsoft web).

February 26, 2012

Docking station

Problem: First use of docking station - how to mount notepad

First move the plastic grip (L shape) all the way up, so notepad can fit without interruption.
Then, connect the parts of notepad with the docking station, they can't go wrong way. Press so that notepad sits in the docking station.
Then move the plastic grip so it can dock the notepad in its place, so the next mounting can go easier.

February 23, 2012

CONVERT excel formula is not working

Problem: Excel refuse to accept formula for Convert

Formula found in a book or on web site is:
=CONVERT(A1*5280, "ft", "m")/1000

=CONVERT(1.0, "lbm", "kg")

It should contain semi-colon (;) instead of virgola (,) in order to work:

=CONVERT(A1*5280; "ft"; "m")/1000

Also, if NONAME appears, as help on Microsoft web page suggest - Analysis pack should be instaled, that is, it should be selected in Tools - Add-ins - Analysis Tool-pak

February 21, 2012

Office 2007; Chart doesn't appear when no network

Problem: Only in Office 2007 a chart doesn't display, also printers are unavailable when no network present

In office 2003 everything works fine,
but in Office 2007 chart doesn't appear when network cable is disconnected. It turns out as grayed out, blank with background colour, with no selections available (as shown in picture). Also when there is no network, all printers or even print preview is unavailable - including pdf makers, local printers, network printers... Word works ok, this problem appear only in Excel.
Chart is displayed with no problem when network is connected and all printers are available when network cable is connected.

Problem was the default printer:
Microsoft XPS Document Writer

Once some other one was selected as the default one, everything worked fine.

System error &H80004005 (-2147467259)

Problem: After Office 2007 reinstal there are multiple errors

Excel options - Resources - run Microsoft Diagnostics

February 17, 2012

Change default balloon size in Word 2003/2007

Problem: Where is option for default font size for commentary?

Office 2007:CTRL + ALT + SHIFT + S
Manage Styles - Select order - Alphabetically
Balloon - Mofify - select New document..

Ofice 2003:
Format - Styles and Formatting -
Show: Custom - Style - All style -
Balloon - Modify

February 16, 2012

HP Laserjet 6500A problems

Problem: HP Laserjet 6500A refuse to scan, then it makes a partial copy

Software installed on Windows7 from official CD for HP Laserjet 6500A results in on screen message
hp scan application cannot detect the ocr software
Problem probably begun because software was installed without printer physically connected to PC during instalation (there is an option to continue without connection). And problem was solved by unistaling and re-instaling the software.
However, once windows are in shut down, then started again, it should be linked every time, PC to printer, via HP 6500 software. This didn't happen on Windows XP.

Second problem, as a copier, results on only part copy and error message that paper size doesn't match. It was solvbed by firmware update on HP web page for HP Laserjet 6500A. Update itself was easy - click and run.

No adapter in device manager

Problem: No network on Asus P5GD1-VM/Vintage motherboard, Windows Xp

Didn't help:
checking BIOS options for onboard network card - it was enabled
instaling another network card
cmd - netsh commands
Microsoft fix it
uninstal antivirus sw
repair windows

It was solved by taking HDD out from the case and placing it in new PC with the same type of motherboard.
Obviously problem was in faulty motherboard, not virus, software or Windows-related. Somehow it banished all network possibilities. However, network worked fine via USB network adapter.

February 14, 2012

Setup is being restarted...

Problem: XP is in the loop after repair XP option

Disabling I/O units and various cards in BIOS didn't help. Nor exploring setup logs with SHIFT + F10 option

Problem was solved by using Windows XP SP1 instalation CD, instead of the one with SP3.

February 09, 2012

Invitations are not arriving in Inbox on Outlook

Problem: Appointment/Scheduling, meeting requests are sent and marked as delivered at sender's sent items, however they do not appear in Inbox

Person who receives invitations had a delegate and all appointments and invitations ended up at the delegate's mail.

Remove delegates option or delegate itself to solve this problem:
Tools - Options - Delegates

January 31, 2012

Scan settings for TIF extension

Problem: TIF size turns out too big, how to minimize TIF size

Output settings: 150 dpi
Output size: 65%

And when saving TIF, choose click on options button
to choose compression type.

Adobe is not working from IE or Mozilla

Problem: When user clicks on PDF link, page displays with error

When web page with pdf is opened, this error appears:
The application is being terminated because of memory corruption.

Instalin the newst PDF reader didn't help, and updates for Adobe professionalcaused the same symptom but with new error message:
"the organizer database is damaged and will be reset the next"

From that point, there is solution on adobe forum:

Windows XP: C:\Documents and Settings\[your user name]\Application Data\Adobe\Acrobat\8.0
Delete organizer.
which fixed the problem.

January 23, 2012

How to ignore more than 2 decimal places in excel

Problem: When formated cell with 2 decimal points is copy/pasted to another cell, it copies more than 2 decimal places as well

User doesn't want to see and calculate all decimal places, to copy only 2 decimal places.

Tools - Options - calculation
Workbook options

Precision as displayed
(warning message that calculation won't be precise on that particular document appears.
This should be repeated on every documents that user wants without all decimal places)

Precision as displayed options works only on current document.

Microsoft .Net Framework 4 won't install

Problem: On Windows 7, .Net framework 4 update keeps appearing

This web page suggest repair
however, it didn't help. Unistal also produce error message.
It helped to download and run Clean up utility

After clean, restart Windows
and run update again,
there will be repair notification (as shown on picture) and successful instalation of framework 4.

Toshiba Satellite High Definition on Audio device

Problem: Satellite P100 -10P has unknown driver for audio

Instaling patch, Drivers for high definiton didn't work.
Problem was wrong driver for sound:
Toshiba web site for this model will offer 2 drivers for sound.

sound-20071106151533 didn't work,

the correct one is;

January 20, 2012

Warning: IllegalMediaSize

Problem: Excel document prints partialy

Page Setup - Paper size was A3 - it must be A4 because printer is A4 only.

January 18, 2012

How to list data in Excel with enter

Problem: When user types data and then press enter, or shift and enter, another cell is active

Press "alt" and "enter" to have desired data in a single cell - in a row.
(as shown in picture)

January 17, 2012

Excel doesn't show values in document created by SAP

Problem: This workbook has lost its VBA project, ActiveX controls and any other programmability-related features

Document uses program features from bookkeeping software SAP. Exporting SAP data to excel results that it doesn't show values in Office 2007 by users who have instaled both Office 2007 and Office 2003. It appears as #NAME?

Problem was solved on one user by saving document from e-mail and allowing macro in Office 2003 - and opening document in Office 2003.
At the other user however, this didn't help. There was additional problem - Office 2003 didn't have VBA project, so it should be instaled first (Add remove programs - Office 2003 - Change - and additional features - install Office shared features - which weren't instaled at first time, as shown in second picture). Afterwards, document worked fine only after deleting document and saving it again from e-mail, with macro security removed. It appears as if document was somehow meddled with simply by opening it.

Users who had instaled only Office 2003 didn't have this problem.

Problems keep appearing in Office 2007, it works without value error only in Office 2003.