November 28, 2011

Error - path to Symantec AntiVirus.msi

Problem: "The feature you are trying to use is on a network"

Remove Symantec with free Microsoft program "MSI removal" - find Symantec in the list and remove it,
then reinstal Symantec.

November 21, 2011

Printer Samsung 2851 prints blank pages

Problem: With new toner inserted, there are only blank pages

Another toner also produced blanks. However old toner worked ok.
It was solved by shutting down the printer and switching it on again..

November 11, 2011

An error (607) occured during the action Print.

Problem: Visio won't print

Problem was with printer removed from the network, user didn't see descriptiont that printer is no longer available.
Another printer installed solved the problem.

November 10, 2011

Cannot Instal this Hardware error for printer

Problem: Printer refusing to print

Error message for Samsung ML-3050 was "Cannot Instal this Hardware".
Instaling universal samsung driver reported printer was offline.

Solution was to replace printer cable and installing drivers for 3050.

How to show expired date in excel

Problem: What is formulae in excel for showing expired dates

Explained for Excel 2003 - 2011:

formulae won't work if user used full stop in the date (11.11.2011.)
Find - replace 2011. with 2011 solved that problem (11.11.2011)

Xerox 8550 appears offline

Problem: It's offline on PC screen, it's "Ready to print" on printer display

Troubleshooting – (OK)
Service Tools – (OK)

Reset NVRAM – (OK)
Reset Nvram And Reset Printer – (OK)

(thanx to Tomi)

November 07, 2011

Format cells in excel for typing a number as currency

Problem: How to automatically format cells in excel for currency

Format Cells - Number - Custom
Type for euro:
#.##0,00 "€"

or some other currency;
#.##0 "LEK "

SM Bus unknown driver at G41MT-D3V

Problem: Although official CD installed all drivers, there is SMBus unknown

Solution is here:*

Intel offers description and link for this problem:

October 20, 2011

Canon i-SENSYS MF4150 doesn't print report(s)

Problem: Fax is working, but there are no fax reports

Problem was low toner,
The printer indicates toner error, however, the hard copy is ok.

Once the toner cartridge was replaced, error was gone and it printed all missing reports.

Office File Validation detected a problem

Problem: "Opening it may be dangerous" message while opening excel file

The cause for this error is new Microsoft Office feature.

Document can be opened
however to turn off this message:

you must create new values in registry editor so it looks like in picture above:
for office 2003:

start - run - cmd -
regedit -

Value: EnableOnLoad
  • 0 = Don’t validate

  • 1 = Validate

  • 2 = Validate unless called via object model

Explanation and Solution:,printer%29.aspx

October 01, 2011

USB mouse not working

Problem: USB installs mouse drivers, however mouse cursor not responding

USB works fine with storage devices, mouse works fine on another PC.
Solution was to reinstal Windows - without format option, only to repair.

September 29, 2011

Excel not responding when opening over network

Problem: Excel document shared over network takes long time to open

This solution helped:

KB2509503 was in the list (Show updates option ticked in Add/Remove list)
once it was removed, excel opens normally.
That update was installed 5 months ago, but it started to make problems a few weeks ago.

September 28, 2011

No desktop icons

Problem: Right click is not working over desktop area

There was generated registry key, hiding desktop;
it was set to 1, it should be 0:
cmd - regedit -
CURRENT_USER - Soft. - Micros.-Windows - CurrentVersion - Policies - Explorer
No desktop: 0

September 04, 2011

The process android.process.acore has stopped unexpectedly.

Problem: Error keeps repeating on Prestigio PMP5100C

Forums on web suggest factory reset, however keyboard is not responding, or respond only by clicking on message, then returning again.
It helped to reset it, and turn off few times, all of the sudden it started to work so far to reach settings and factory reset option - after erasing everything it worked ok, suggesting it was caused by some faulty software.
UPDATE: Possible cause of this problem is google,
in the first instance it was google mail application, and in another it was google talk. In both instances, applications were instaled as incorporated third party software, sw run fine until google account was added.

The second time it happened, it helped to draw android status bar - which was only possible action - down, open application remover software which was installed and luckily enough run in status bar all the time - and deinstal app associated with google. Once removed, error message stopped.

The solution is to open setting- applications - and to click one by one and to clear cache on each of them, unistalling the last unused applications as well. Once the newspapers cache was cleared, repetative error miraculously dissapered.

August 22, 2011

Open Heat Error: Cycle power

Problem: Samsung 3051-ML reports error status, not printing

This helped:

Fuser Unit Fuser assembly Fuser kit for Samsung 3051 needs to be replaced.
There are 4 screws, 2 green hafts need to be turned up to's easy to replace, no need to remove printer shell.
Once the unit was replaced, it worked ok.

August 20, 2011

Button on PC case is not working

Problem: Start up button is broken

On case as shown on picture, I used solder wire to imitate broken part
which allowed button to press and start up the PC.
Even better, press slightly tin which holds movable part, as shown on picture- to hold it without being able to move out. (thanks to Hrvoje)

August 18, 2011

Programs not visible, desktop is empty

Problem: Only Documents and settings folder is visible

The rest of folders are hidden.
Control panel - Folder options - View - select Show hidden files and folders,
Uncheck Hide protected operating system files
Then, you can unhide them, right click on folder and remove hidden check box.

But this won't bring back shortcuts inside start - programs, this will:

C:\Documents and Settings\Username\Local Settings\Temp - smtmp folder
has all shorcuts for start programs, copy them back:
folder 1 is programs - copy all shortcuts back to where it belongs; C:\Documents and Settings\All Users\Start Menu
folder 2 is quick launch - C:\Documents and Settings\Username\Application Data\Microsoft\Internet Explorer\Quick Launch.
folder 4 is desktop - C:\Documents and Settings\All Users\Desktop

However if you log in as another user, desktop is empty. Solution is:
run- cmd - regedit:
delete it.

August 11, 2011

Copy - paste cells without hidden ones

Problem: How to paste only cells as seen on screen, hidden must stay hidden

In Office 2003:
press F5
Go to -
Special -
Visible Cells only
OK -

August 09, 2011

Scanner reports error after one scan

Problem: Reliable Throughput Imaging Viewer. An unexpected communications error occurred.

Problem was solved by changing USB cable.

Wireless not working

Problem: The network connection setting have become corrupted. Restore Defaults

IntelPRO software report "No adapter etc".

Solutions found on web to repair and unistal IntelPRO software didn't help, nor Start - Run:
regsvr32 netshell.dll
regsvr32 netcfgx.dll

regsvr32 netman.dll

winmgmt /regserver
regsvr32 "%Windir%\system32\netshell.dll"
regsvr32 "%Windir%\System32\hnetcfg.dll" regsvr32 "%Windir%\system32\wbem\wbemprox.dll" regsvr32 "%Windir%\system32\wbem\wbemsvc.dll" regsvr32 "%Windir%\system32\wbem\wbemcore.dll" regsvr32 "%Windir%\system32\wbem\fastprox.dll"
proposed by

Only this helped:
Insert Windows XP instalation CD,
Start - Run (or windows key+R);
sfc /scannow

July 27, 2011

Change CD/DVD in laptop Asus F5Z

Problem: CD/DVD can't be removed once all screws were removed

There is one extra screw beneath, at the processor (as shown on picture).
Also, holders should be taken from the old CD/DVD for the new one (see pic).

July 21, 2011

MS Project 2003 can't open

Error: "Your current security settings prohibit running ActiveX..."

This helped:

Tools menu, click Options, click the Interface -

clear check box
Display Project Guide

July 18, 2011

Outlook mail doesn't print text

Problem: Printed message from outlook shows only header on hard copy

Solution proposed by yahoo didn't work (to find and delete OUTLPRNT file,

It helped to instal IE8 (IE7 was instaled - IE7 was the source of problem).

June 21, 2011

Adobe Acrobat Professional save jpeg as black

Problem: When saving pdf as jpeg it turns as black image(s)

Problem is with scanned image - scan it again, but this time with 300 pixels -
150 pixels were somehow too low for Adobe to save it as normal image so it turned out all black.

May 04, 2011

Xerox 8550 prints PDF as double bill

Problem: On Windows 7 64bit Xerox prints PDF documents as multiple pages

Even though this option is turned off in document print options, document in PDF ends up on hard copy as two pages in one.
Solution is to remove printer drivers (Xerox 8550 printer(s)... and to instal this one: ad/enus.html?operatingSystem=win7x64&fileLanguage=en&contentId=111410& from=downloads&viewArchived=false
Xerox Global Print Driver PS

And afterwards - in printer properties - options tab for Xerox 8550 - click "Xerox update" button.

April 27, 2011

NTLDR is missing

Problem: Windows XP CD doesn't offer XP repair, only instal new

Via Recovery mode on Windows XP CD;

copy e:\i386\ntldr c:\
copy e:\i386\ c:\

April 04, 2011

Xerox 8550 prints only black and white

Problem: It's 64bit Windows and drivers are downloaded from Xerox

This instructions helped:

Printer options change are available to select from drop-down menu only as administrator.

First, select printer in options,
then vivid color in printing preferences.

March 25, 2011

Excel takes long time to delete rows

Problem: It takes long time for calculating

Tools - Options -
check Manual
instead of Automatic,
user reports that after this option, excel deletes rows immediately,
and only when saving document, excel calculates for long time, however much less time than before.

March 23, 2011

Network is not working, all devices have exclamation point!

Problem: Vodafone web stick also reports errors, USB network instals with code39

It was a virus,
which infected ndis.sys file, situated in

Antivirus deleted this file, causing all network devices to report code 39.
Deleting lower filters in registry, as suggested for this code39 error, didn't help.

This web page helped:

after copying ndis.sys from a PC which works fine and after restart, a blue screen of death appeared.
I get rid of it via ERD commander and inserting registry information which was missing too:
"DisplayName"="NDIS System Driver"
"Group"="NDIS Wrapper"





Actually, I opened a regedit on PC which worked ok and wrote this in troubled registry which was missing this information.
After restart, all devices were fine.

So I wouldn't suggest restart after "ndis.sys" copy without checking this registry information about ndis.sys first - they should be written or imported into registry if missing.

March 10, 2011

Toner ML-D2850B/XAA doesn't print

Problem: Samsung ML-2851 reports "Invalid toner"

XAA is, as the toner box states itself, "for sale only in Americas", it won't work on european printers.
Toners for Europe have ELS mark, written only on toner itself, not on the box. Toner's box for Europe is in green colour, and for Americas is purple one with region map and warning on it.

February 23, 2011

Excel comment changed size

Problem: How to adjust size for all comments in excel at once

Here is the solution;

New macro:
Tools - Macro - Macros
choose name
Sub s()

End Sub

copy paste this macro and run:

Function CommentSize(wksht As Excel.Worksheet, hgt As Single, _
wdth As Single)

Dim cmt As Excel.Comment

For Each cmt In wksht.Comments
cmt.Shape.Height = hgt
cmt.Shape.Width = wdth
Next cmt

End Function

Sub TestCmtSize()

Dim wksht As Excel.Worksheet
Dim wb As Excel.Workbook

Set wb = ActiveWorkbook

For Each wksht In wb.Worksheets
Call CommentSize(wksht, 50, 150)
Next wksht

End Sub

for larger comments numbers can change here:
Call CommentSize(wksht, 150, 150)

The change in comment size was caused by user intervention - automatic filter, insert cells, changing size of cells etc.

Size of one comment can be made automatic but only for that selected comment, one at the time.
Right click comment - Format comment
Alignment - check Automatic size

February 21, 2011

Excel can't be saved

Problem: "Document not saved"

Workaround Solution was to copy every sheet into new document.
Solution by registry didn't help, and windows patch requires personal data to receive their patch for this problem.

February 18, 2011

Network not working, domain unreachable

Problem: Internet is working, but computer browsing is not

Apart from varios viruses, SNACNP Network Provider was active.
It can be seen and unchecked via Autoruns, by Sysinternals.
After uncheck, repairing IP should renew address and make it work.

Thanks to Zac.

February 15, 2011

MB Asus P5G41-M and unknown PCI device

Problem: After instalation of official Asus CD with drivers, there is one missing

It was audio driver Realtek High definition audio, found on Asus web page.
During instalation, there was note New hardware found and error with driver, which dissapeared on it's own after few minutes and it was all well instaled after restart.

HP2015 stops responding

Problem: Printer HP 2015 after awhile stops taking orders to print althought it's in ready state

Solution described on HP forum worked ok!

Real easy. The left side cover needs to come off and you just pry it off from the back using a flat tip screwdriver and then out. Remove the 3 connectors and 2 ribbon connectors to the board and remove the 4 screws and remove the board. Remove the black tape piece that covers some items by the dimm slot. Prop up on the 4 corners so the board does not touch anything with the chips facing up and put in baking pan and place in oven preheated to 350 F and keep in over for 8 minutes. Remove a let cool for about 30 minutes and put back together and it should work just fine.

February 09, 2011

Windows XP can't be updated

Problem: After Windows XP repair, activation window can'be be activated

Windows report that it should be activated however when clicking on activation, nothing happens.

It was solved by instaling Internet Explorer 8.
Command prompt didn't help (oobe/msoobe /a ).
After repair there was IE6 which was probably the cause of this problem. Also, IE8 couldn't be downloaded on this machine, so software instalation file for IE8 was copied from another PC.
There was another error message after windows repair:
"the requested lookup key was not found in any active activation context"
This error appeared on web pages randomly. And it was also solved by instaling the newest version of Internet Explorer.

January 26, 2011

Asus V2-P5945G turn-on switch doesn't work

Problem: User broke switch

Once the front mask removed, switch was easily accessable -
it should be pressed toward front to sit in it's place (like in a picture above).