DNS returns values not set by user

Problem: Although DNS is set automatically, it changes back to settings

There was a bug on PC,

In: c - windows - system32:

kdqua.exe

and

uoqfritb.dll

Office 2003 deinstalation/instalation/repair cannot be completed

Problem: There is a message "Insert disk" during (re)instalation/deinstalation of Office 2003

Delete files Office, to run Office Removal Kit,

do not help!

Project report similar error.

First, to deinstal project:
copy PRJPROE file and FILES folder from instalation CD/DVD into:

C - WINDOWS - Installer(to view folder - Show hidden/unhide)

then
copy PRO11 from Office CD/DVD into

C - WINDOWS - Installer

and run Deinstalation of Project.

then copy whole contents of foler Office11 (location is on CD/DVD: WINDOWS - Installer - FILES - PFILES - MSOFFICE)


into C - WINDOWS - Installer - FILES - PFILES - MSOFFICE - Office11


and after that run Deinstalation of Office.

For some reason, Installer folder must have installation files which are found on Installation CD/DVD, the ones found on medium are not valid.

csrgc.exe

Problem: Memory stick cannot be opened directly

..but only via Windows Explorer.
csrgc.exe is behind it.

to clean it from memory stick:
delete inside RECYCLER on it (Tools - Folder options - View - Show hidden + unclick Hide system files)
and rename autorun, and delete it on the next connection

It can also be found in:
C:\WINDOWS\system

Excel crashes when closing

Problem: Excel report error when finishing

Workaround:
When closing excel, go to
1. File - Close

(if excel crash here, click on restore window on worksheet before step 1)
2. File - Exit

and installing Open office.

Removing excel 2003,deleting office files didn't help, instaling excel 2007 didn't help. It works OK when opening new document but when current documents are opened, they spoil all other work with excel and start crashing new and old documents in excel! Service packs also didn't help.

4/7/2009 UPDATE
http://pcproblemi.blogspot.com/2009/04/excel-20032007-crash-during-closing.html

Device cannot start (CODE 10) - C-MEDIA AC97 Audio Device

Problem: C-Media audio driver from Windows update is not right

After Windows Update of audio driver, there was error Code 10 with audio-

Unistal it from Control Panel - Add remove programs

and then unistal it from Device manager

The first driver offered for download via google search is not OK.

This driver worked OK:

http://www.radarsync.com/driver/d199955-c_media_ac97_audio_device

Blue screen when installing XP on Lenovo R500

Problem: There is error message with CHKDSK/f during first instal of XP

In BIOS -
Serial ATA settings -
choose Compatibility (instead of AHCI)

Nothing happens after login

Problem: Explorer.exe is not present, only desktop picture

http://help.wugnet.com/vista/Explorer-start-login-ftopict110045.html

in run - regedit:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

Shell was missing Explorer.exe

it had to be added up

To open Regedit - it is possible from task manager - new task,

CTRL+ALT+DEL works after login even though there is only desktop image on the screen

Nothing happens at Add printer

Problem: Add Printer Wizard do not appear, neither software instal works (reports error), nor instal via network

printui.dll in Windows - System32 was missing.

Once copied from Ok pc - PC must be RESTARTED to take effect.

Uninstal suspicious software (like Microsoft drivers), resetting firewall, removing Netclient from network settings, antivirus scan - didn't help.

Outlook 2003 freezes when forwarding mail

Problem: And when new mail is clicked, outlook hangs with message "Starting Microsoft Office Word 2003 as your e-mail editor..."

Find Normal.dot and delete it

(Documents and settings - user - application data - microsoft - templates)

Then, in Outlook 2003 :

Tools - Options - Mail Format - unclick Use Microsoft Office Word 2003 to edit e-mail messages

Protect only selected cells in Excel

Problem: How to allow users to enter data to specific cells in excel?

Select cells you wish to be modified.

Righ click - Format cells - Protection -

remove Locked cells tick - OK

And after that

Tools - Protection - Protect sheet - enter password twice - OK

Users will be able to enter data only in selected cells

Wireless mouse is not working

Problem: After installing software from CD, driver for Genius luxemate 3000 mouse reports error

Drivers should be downloaded from the net, reinstalled (ie CD software must be removed/replaced)

Touchpad is not responding to click

Problem: Tapping on laptop HP 6830s is not working

Option right-click "Tap to click" on Synaptic pointing device was turned off -

it should be checked

Unknown driver on Asus V2-P5G965 and V2-P5G45G

Problem: All drivers are downloaded from Asus support web page but there is still an unknown device

It is:

acpi\atk0110\1010110

Drivers are here:

ftp://ftp.asus.com/pub/asus/misc/utils/ACPI_10136.zip

thanks to:

http://www.ocforums.com/archive/index.php/t-502984.html

There is horizontal line in Word

Problem: Line in Word document can't be removed

Format - Borders and Shading -

Page Border -

select Setting: None -

whole document - OK

(Custom was selected thus resulting with a line)

Windows XP can't be installed on Laptop HP 6735s

Problem: BSOD appears right after Win XP instalation starts on HP 3735s

BIOS -
System configuration - SATA device mode -
select: IDE
- Confirm

Task Manager has been disabled by your administrator

Problem: User can't access task manager, error message appear

regedit -
HKEY_CURRENT_USER \ Software \ Microsoft \ Windows \ CurrentVersion \ Policies\ System
delete:
DisableTaskMgr
+
restart
http://windowsxp.mvps.org/Taskmanager_error.htm

Paper jam in Xerox 8550

Problem: Another paper jam in Xerox 8550

This time, paper was stuck between trays - all trays should be removed to get to torn paper. Small torn paper was stuck in the middle ie at the point where upper and lower tray meet.

Xerox Phaser 8550 report add ink but there is enough ink

Problem: "Add magenta" error but there is full magenta ink in Xerox printer

This link helped:
http://www.fixya.com/support/t502226-error_code_09_038_46_21303

Solid ink that was first to be taken inside of printer's catridge was deformed and thus printer reported that there is no ink present although it was filled up full. Once it was removed out of (with the help of office knife) and replaced with healthy chunks, it was ready again.

Audio Device on High Definition audio bus

Problem: Audio driver on motherboard Gigabyte EP45-DS3

It is audio on graphic card ATI Radeon HD 4800 and not mb audio. Unistalling Bus audio, reinstaling from ATI CD helped-

Unknown audio driver was: ATI Function driver for High Definition Audio - ATI AA01

TCP/IP is not enabled

Problem: Laptop connects to internet provider but there is no network traffic, web pages unavailable...

User has used bridge settings for MAC (ie Network bridge , MAC bridge miniport) and included current network settings. It worked fine after it was excluded (unchecked) from MAC bridge menu

Screen on laptop Asus A6RP becomes dimmer when unplugged

Problem: Although power settings are turned off, the notebook screen turns blank after loosing power

Quick solution is to press function button FN and F6 few times to get brightness.

In BIOS there is option under POWER menu - LCD POWER SETTINGS which was disabled.

But it finally stopped to get dimmer after batterylife.exe was removed from start-up list (from MSCONFIG check options)

Insert page number from other page than 1

Problem: How to insert page numbers from page 3, without showing on previous pages

Click on page 3

Insert - Break

Section break type - Next page

Then footer - insert page, show on 1st page

and click on Link to previous - to remove links to previous pages which user want to be blank,

and delete page 1 on page 1 to remove pages 1 and 2 so that they are blank, ie without page numbers

Unknown device after installing Notebook Asus V1S

Problem: PCI Simple Communications Controller driver can't be found

Laptop Asus V1S problem;

After installing VGA NVidia driver from the Asus V1S Driver CD, unistal and search for new hardware from CD.

Unknown device is:

Intel Managment Engine Interface

How to copy current slide template to the new one

Problem: User wants to copy slide design from one presentation to the other

It's called Title Master
open presentation with template you want
View - Master - Slide Master
Save As a Design Template
- it will be available in Slide Design Task Pane

Remove color on text below desktop icon

Problem: How to remove color on desktop text icon

System properties - Advanced - Performance - Settings

Performance options;

Custom;

check box:

Use drop shadows for icon labels on the desktop

Remove automatic login on XP

Problem: PC boots windows and shows different user automatically

RUN -
control userpasswords2
enable:
Users must enter a user name and password to use this computer

Me Drivers for printer ML-2851

Problem: There are no printer drivers for Windows Me for Samsung ML-2851

It works with substitute drivers which are already on Win Me - for Samsung ML-85, during instalation use drivers offered by Instal Dialog

The connection to the server was interrupted.

Problem: In Microsoft Outlook, there is an error message "The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider"

The e-mail account settings were incorrectly written.

Tools -Email Accounts -

View or change..

Change

Note: Although there might be two (or more) accounts, the error will appear even though other accounts are correct, and error might appear as if it matters and depends on all of them.

USB Stick Patriot report error when creating folders, renaming, formatting

Problem: There is "Write protection" error when formatting USB Stick, but there is no slide button for protection on the stick

This web-blog helped:
http://m3rlinez.blogspot.com/2007/01/just-rescued-my-write-protected-usb.html

This program:
AH320 LFormat Utility
successfully formatted stick! It finds usb sticks on its own and with OK button starts formatting.(All folders will be deleted after format!)
http://ap.apacer.com/ap/support/downloads.asp

Canon Pixma 1500 has black smudge on paper side

Problem: How to clean printer ip pixma 1500?

There is button for Roller cleaning in Properties - Maintenance

Also, when front door is open, one can physically clean black smudges inside (on the right side) before maintanance button.

Outlook express crash after compating

Problem: How to disable "To free up disk space, outlook express can compact messages. This may take up to a few minutes."

regedit-
\HKEY_CURRENT_USER\­Identities
something like "{63682237-R041-496B-8388-091T5LS7348F}" \­Software\­Microsoft\­Outlook Express\5.0.
and then find
Compact Check Count
type 0

After 100 times of opening and closing OE, message will appear again.

Lsass.exe error

Problem: Error message: When trying to update a password the return status indicates that the value provided as the current password is not correct.

Solution is on the microsoft web page:
http://support.microsoft.com/kb/307545

md tmp
copy c:\windows\system32\config\system c:\windows\tmp\system.bakcopy c:\windows\system32\config\software c:\windows\tmp\software.bakcopy c:\windows\system32\config\sam c:\windows\tmp\sam.bakcopy c:\windows\system32\config\security c:\windows\tmp\security.bakcopy c:\windows\system32\config\default c:\windows\tmp\default.bak

delete c:\windows\system32\config\systemdelete c:\windows\system32\config\softwaredelete c:\windows\system32\config\samdelete c:\windows\system32\config\securitydelete c:\windows\system32\config\default

copy c:\windows\repair\system c:\windows\system32\config\systemcopy c:\windows\repair\software c:\windows\system32\config\softwarecopy c:\windows\repair\sam c:\windows\system32\config\samcopy c:\windows\repair\security c:\windows\system32\config\securitycopy c:\windows\repair\default c:\windows\system32\config\default

And:


C:\System Volume Information\_restore{D86480E3-73EF-47BC-A0EB-A81BE6EE3ED8}\RP1\Snapshot

From Snapshot copy the following files to C:\Windows\Tmp:
•
_REGISTRY_USER_.DEFAULT
•
_REGISTRY_MACHINE_SECURITY
•
_REGISTRY_MACHINE_SOFTWARE
•
_REGISTRY_MACHINE_SYSTEM
•
_REGISTRY_MACHINE_SAM

Then, rename

•
_REGISTRY_USER_.DEFAULT rename into DEFAULT
•
_REGISTRY_MACHINE_SECURITY rename into SECURITY
•
_REGISTRY_MACHINE_SOFTWARE rename into SOFTWARE
•
_REGISTRY_MACHINE_SYSTEM rename into SYSTEM
•
_REGISTRY_MACHINE_SAM rename into SAM

And then
copy c:\windows\tmp\software c:\windows\system32\config\software
copy c:\windows\tmp\system c:\windows\system32\config\system
copy c:\windows\tmp\sam c:\windows\system32\config\sam
copy c:\windows\tmp\security c:\windows\system32\config\security
copy c:\windows\tmp\default c:\windows\system32\config\default

However,
afterwards there was this error message:
Error code: 0x80004005

It was solved with Windows Repair
without formatting!! Just repair.

Then,
there was error with logging into domain.
The trust relationship between this workstation and the primary domain failed.

It was solved by typing in the name of domain (for example microsoft.corp) here:

Control panel - Network connections - Local Area Connection - Properties -
Internet Protocol (TCP/IP) - Properties - Advanced - DNS
DNS Suffix: microsoft.corp

Replacing Imaging Unit on Samsung CLP 550

Problem: There is "Replace..." message after replacement

Even though the instructions for Printer Samsung CLP550 says that it should be removed upwards, there is a small plastic above imaging unit which should be removed first. Otherwise it gets broken during unit pulling out. Instructions do not say nothing about that small plastic coat.

Also,

after replacing both imaging unit and transfer unit, printer continuosly report "replace imaging unit" and "replace transfer belt" on the display. On the other side of instructions it is said that it should be reset.

Menu - Maintainance - Check Others - Imaging Unit - Reset - Reset Now

and

Menu - Maintainance - Check Others - Transfer Belt - Reset - Reset Now

Blank screen after xp splash screen

Problem: Laptop Asus V6000 has no screen after XP logo boot process

This time, removing battery didn't help. System restore also. Safe mode works ok. Reinstalling software for graphic's card, reducing start-up items, scan for viruses and spyware..didn't help.
Also, chkdsk /r from safe mode didn't help - it just created more problems because it wasn't able to boot neither to safe mode afterwards. With system restore it was as before cheking disk.
Chkdsk /r from bootable CDs also didn't help. Although some web forums claim that windows repair won't help- it solved this time.
Windows repair - not by console option but when Instal, choose R for repair.

Folder list in Outlook 2003

Problem: How to return Folder list view in Outlook 2003?

It's called Navigation pane, thus easily overlooked in options.

View -

click on "Navigation Pane"

How to postpone e-mail from Outlook?

Problem: Send mail at later time, ie timing for e-mail

New mail - Options button

check "Do not deliver before" and choose date and time

close,
and Send button.
Mail will remain in Outbox until sent.

NOTE: For some reason, E-mail will not be sent if you click on OUTBOX. Mail text will be changed from italic to regular and icon will be changed.

There is no clock

Problem: How to show the clock in Win XP

Control panel- Taskbar and Start menu

tick the box:

Show the clock

No PDF button in excel

Problem: There is no PDF Maker in excel toolbar

Even though Adobe Professional is removed and reinstalled there is no PDF button in toolbar of Excel 2003.

Solution was found here:

http://www.pdfzone.com/c/a/Tips/Locating-PDFMaker-Buttons-in-Word-and-Other-Office-Apps/

Help - About - Disabled Items -

click on: Enable

Remove Customize your settings in IE7

Problem: When starting IE7 there is settings windows which get frozen after clicking on applying settings

This web page helped:

http://www.dslreports.com/forum/r19939109-IE-Help-disabling-Customize-Your-Settings-page-in-IE7

Using your mouse, Highlight and then Right-click Copy the entire contents of the Code box below, including blank lines:

REGEDIT4

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"RunOnceComplete"=dword:00000001
"RunOnceHasShown"=dword:00000001

[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main]
"RunOnceComplete"=dword:00000001
"RunOnceHasShown"=dword:00000001

Laptop Asus V6000 have not display after Windows logo

Problem: There is no picture after Windows splash screen

Safe mode works ok. Deinstalling video driver did not help. On web forums, people mention that it might be problem with power unit.

So, I removed battery from the laptop (shut down Windows and unplug it first! ), and re-inserted it back - and it worked ok afterwards. I also done online spyware-antivirus scan in safe mode before removal.

Device manager do not show installed devices

Problem: Device manager do not display devices, plug and play not functional

Symptoms:

Start - run Services.msc - do not display plug and play, and there is message "Configuration manager: plug and play not available", there is no plug and play reference in registry.

Solution:

export plug and play registry from PC that works ok and import in registry - and restart

Registry item for plug and play is here:

My Computer - HKEY Local machine - system - Currentcontrolset - services

Plug and play

How to remove HDD, CD/DVD, floppy..?

Problem: There are no screws on drives, they can't be removed

HDD, CD/DVD, floppy can be in this case accessed from the front. Front panel should be removed.

Epson Stylus C40UX blinks red and green

Problem: Printer's light flashes red and green, no print

Solution that helped is here:

http://www.fixyourownprinter.com/forums/printer/30751

Downloaded SSC SERVICE UTILITY

http://inkjetprinterhelp.us/sscserve.exe

then start program, close it, open it right click from the tray-

Protection counter - Reset protection counter, OK

Repeat music in Power point

Problem: Where is an option to repeat continuously music in ppt?

Right click on icon,

Edit Sound Object

Loop until stopped

0x0000008E screen appear

Problem: Random reboots with an error

This one was solved by allowing Windows Update to update PC. User has not allowed it to update, it just appeared as Update when shutting down pc.

Samsung ML-2851 signals red light and do not print

Problem: Printer Samsung ML-2851 takes paper only from the upper tray

The cause for printer ignoring the main tray and using only upper tray was a paper that was the last one in the rack. That single paper was slightly thrusted and it should be removed away from the tray. Somehow it made printer think that the whole main tray was missing even though it was correctly put in it's place.

Mozilla Firefox do not show image

Problem: Picture do not show up

Settings for pictures are not blocked. Solution found on firefox web helped to solve this:
Clear your Firefox cache.
At the top of the Firefox windowOn the menu bar, click on the ToolsFirefoxEdit menu, and select Options...Preferences....
In the OptionsPreferences window, select the Advanced panel.
Under the Network tab, click Clear Now.
http://support.mozilla.com/en-US/kb/Images+or+animations+do+not+show

How to open .mdi extension?

Problem: Open mdi extension as picture

It is part of Microsoft Office Document Imaging -
open mdi with it -
Start - Programs - Microsoft Office - Microsoft Office Tools -
Microsoft Office Document Imaging

and save as
.tiff

Outlook freezes

Problem: Outlook freezes every time when it's opened

Solution was to find mail that started this and to delete it. Mail was on pst archive- this was copied to another machine, opened and mail removed. Once pst was copied back - it didn't freeze any more.

Vista - Classic icons

Problem: How to return to classic icons in Vista

This setting is not in Control Panel, nor in Personalization.
Right click on desktop -
View -
Click on "Classic Icons"